The first fifteen minutes of an incident set the tone for the rest of the resolution process. But what makes the difference between a rapid response and a stressful scramble—clear ownership—hasn't always been easy to ascertain. In this article, we’ll cover how Cortex, an internal developer portal, can be your team’s source of truth to accelerate the incident management process, and reduce MTTR.

As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found innovative ways to ensure seamless business continuity while delivering IT services with minimum downtimes.

Any organization that’s keeping up with today’s sharp rise in business demands (or better yet, getting ahead of the game) is doing so by getting innovative and jumping at the chance to do things differently. They’re not relying on the old ways or trying to use their existing toolbox. Instead, organizations are looking to the newest technologies and means of adding efficiency to as many day-to-day functions as possible.

For enterprise businesses, a lot is riding on the efficiency of their incident response. These organizations have large customer bases, complex products, and many incidents. They also have loads of incident responders across various roles, making it difficult to coordinate internally.

Personalized Service Health sends custom granular alerts about Google Cloud service disruptions, and integrates with incident management tooling.

Every day, BigPanda is transforming the way our customers operate. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more thrilled to see industry experts take notice. I’m particularly proud to see BigPanda mentioned in nine of the highly esteemed 2023 Gartner Hype Cycle reports.