Operations | Monitoring | ITSM | DevOps | Cloud

The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time. Host: Sid Verma (Senior Developer Advocate at PagerDuty) Guests: Christopher Hills (Chief Security Strategist at BeyondTrust); Jake Cohen (Senior Product Manager at PagerDuty)

Traditional MTTx metrics have long been the go-to measure for incident management effectiveness, but they often fail to provide a full picture or drive meaningful improvements. We analyzed data from over 100,000 incidents to develop new industry benchmark metrics that better define what "good" incident management looks like.

When an incident occurs, teams often perform a known set of steps in a specific order to help identify and triage the incident. For Base and Advanced plan users, the Incidents menu includes a Task Lists section where teams can build out priority lists for different incident types or use cases. For example, a list of failover tasks, or the tasks required to perform a deployment rollback. With task lists, Incident Commanders can be sure that resolvers know exactly what needs to be done to quickly resolve incidents.

Join us to hear and see what's new in Runbook Automation and Rundeck v5.10!