Operations | Monitoring | ITSM | DevOps | Cloud

At hyperscale, a regional cloud outage is not merely a technical disruption—for Samsung Account, which serves 2.1 billion users across three global regions, it is an immediate global service crisis. Fragmented, region-siloed monitoring creates blind spots that make early detection nearly impossible, leaving SRE teams perpetually reactive rather than predictive. The path to proactive reliability requires both a philosophical shift and a foundational change in how observability data is collected, unified, and reasoned over.

Engineering teams are burning through AI budgets with nothing to show for it — $100M across 10,000 engineers and no cost per run, no cost per outcome, just a number that keeps climbing. When it runs dry, your infrastructure upgrade gets cut. Harness ties every AI token to the outcome it created: cost per run, cost per resolved ticket, and anomaly detection before the invoice hits. One customer went from a $28,000 black box bill to $0.60 per ticket.

Before AI, developers pushed code a few times a day. Now agents are pushing it thirty times, and they’re not stopping. Aditya Jayaprakash (JP), the founder who hit a million in ARR with four people in under two years, joins our CEO, Michael Reid to break down what software looks like when agents never stop coding, why pipelines now run dozens of times a day, and how his platform absorbs customer bursts the hyperscalers can’t.

Run a few prompts. Looks good. Ship it. According to Laurie Voss, that's still how a surprising amount of AI software gets tested.

AI coding agents are writing software faster than ever. But what happens when the systems responsible for testing and validating that code can't keep up? In this episode of Uplink, Michael Reid sits down with Aditya "JP" Jayaprakash, Co-founder & CEO of Blacksmith, to explore why continuous integration (CI) has become one of the biggest bottlenecks in modern software development.