Operations | Monitoring | ITSM | DevOps | Cloud

How Agentic AI speeds up troubleshooting application issues

One night, Daniel Rizzy was the only person awake on Zylker’s IT team, and the clock was already running. He was also the only thing standing between a P1 outage and 10,000 customers. Rizzy works nights for ZylkerXchange, Zylker’s foreign currency exchange app. He lives on the city’s outskirts, where the air is clean and quiet, and the night shift suited that life. Most nights, nothing happened. Some nights, everything did.

The Future of Digital Experience in Companies: What Changes with DEX, AI, and the Employee at the Center

For decades, companies measured IT efficiency through technical indicators: servers up, systems online, equipment working. But does that actually mean a good experience for the people doing the work?

How Datadog uses AI to build internal software delivery tools and improve system performance

At Datadog, we want our developers to become better at using AI tools with the end goal of building quality software, faster, that generates real value. This includes not only the products and features that our customers use, but also the internal tools that help keep our workflows running smoothly behind the scenes.

Accelerate investigations with AI in Datadog Incident Response

Engineering teams spend much of their incident response time investigating the problem and coordinating the response. Both tasks become harder when telemetry data lives in one place, deployment history is stored in another, and conversations unfold across chat channels and incident bridges. Responders often spend the first part of an incident rebuilding context before they can begin testing hypotheses and working toward resolution.

Don't 'control' your AI spend. Understand it and be intentional.

There’s a good interview making the rounds. BizTech sat down with IBM’s James Stevenson to talk about how financial institutions can get a handle on cloud and AI costs. The advice is solid: get visibility, kill idle resources, tighten governance, tag everything. And pull finance and engineering into the same room. I don’t disagree with it. But I read the whole piece and noticed where the gravity pulls: control costs, reduce waste, bring down spend. The headline says it (‘Q&A.

Shipped: Turn your Bifrost gateway into an AI spend meter

If you route model traffic through Bifrost, you already have the hard part: one place every AI call passes through, where the model, the tokens, and the cost are visible on the way past. It’s the cheapest spot in your stack to measure AI spend. What’s missing is everything downstream – today that usage only becomes “spend” weeks later, when the provider invoice lands as a lump sum you can’t break apart.

AI Tool Sprawl Is Killing Enterprise ROI | Why Orchestration Matters More Than AI Features

Enterprise AI adoption is accelerating, but are organizations actually solving business problems or just adding more tools? In this episode of Agents of IT, Fran Fernandez (Chief Product Officer at Resolve) and Zach Austin (Director of Product Marketing) explore one of the biggest challenges facing enterprise IT in 2026: AI tool sprawl. They discuss why many organizations struggle to demonstrate ROI from AI investments, how disconnected AI assistants create operational complexity, and why orchestration, automation, and context have become the real differentiators for enterprise AI success.

Reading the agent traces is how you make the call your eval can't

Remember being excited (or dreading, depending on the stage of your career and the company you worked at) about writing unit tests? Or sweating all the details in your end-to-end and integration tests you were sure covered all the use cases your users would hit? These days a lot of UIs are slowly being replaced by a single input field and an agent that promises to deliver the same value a UI would, but with the elegance and pun-ness of a “Jarvis”.

Harness Agents

Today, we're launching Autonomous Worker Agents, AI agents that run as governed pipeline steps inside Harness. They inherit OPA policies, RBAC, audit trails, and scoped credentials from the first run. And because they live inside your Harness pipelines, they reason using the Harness Knowledge Graph: your services, deployments, incidents, and policies.