Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, Doreen Jacobi talks with Henri-Paul Bourassa, IT Administrator at exo, the public transit organization serving the Greater Montréal area. Like many IT teams responsible for around-the-clock operations, Henri-Paul's team already had monitoring in place. The challenge wasn't finding issues - it was making sure the right people were alerted quickly enough to respond.

Watching the FIFA World Cup with friends while on call? Being on call doesn't have to mean missing out on life's biggest moments. Whether you're at a packed sports bar, hosting a watch party, or cheering on your favorite team, critical incidents can happen when you least expect them. That's why IT teams rely on OnPage's persistent, attention-grabbing mobile alerts. Unlike emails, texts, or traditional notifications that can get lost in the noise, OnPage's critical alerts are designed to break through distractions and ensure urgent issues are never missed.

Spike has a brand-new UI, and this is the full walkthrough. Kaushik takes you through the redesigned dashboard, incidents, on-call, and escalations, along with the dozens of quality-of-life and under-the-hood improvements that come with it.