Operations | Monitoring | ITSM | DevOps | Cloud

As a key decision maker in a healthcare organization, you have to deal with a lot of expensive assets to deliver quality care on a daily basis. From ECG equipment and pacemakers to MRI machines and laboratory microscopes, all these assets can impact the way your doctor/nurse/physician assistant provides the treatment. But how do you manage these huge amounts of assets, consumable inventory, and a long list of expiration dates and warranties?

One of the great promises of digital transformation is its ability to vastly enhance the customer experience. By empowering your workers with the tools and information to deliver extraordinary customer service, you create increased value for your customers and your business. However, driving customer digital transformation requires a shift in mindset and approach.

Now, more than ever, the employee experience (CX) and customer experience (EX) are intertwined. Improving CX has a positive impact on EX, and vice versa. “Companies that excel at experience delivery don’t think of the two as separate,” notes Dave Wright, chief innovation officer at ServiceNow, in the Summer 2022 issue of Workflow Quarterly. “Instead, they align EX and CX to multiply the effects of each.

Usually, maintenance is performed based on two factors first is when asset failure has occurred and second is scheduled maintenance. In both cases, asset maintenance is done when the asset is in good condition or when it is too late. This is where condition-based monitoring maintenance comes into play. This maintenance is proactive, and maintenance is given to assets when it is required. For this purpose, assets are inspected regularly, several asset tracking techniques are used such as IoT.

A recent news report shows the federal government is struggling significantly more than the private sector when recruiting new employees. Axios reporter Emily Peck writes: “While the number of private-sector jobs surpassed its pre-pandemic level, there are 664,000 fewer people employed in the public sector, according to the government jobs report released .” Peck speculates this disparity can be attributed to the inflexibility of government work.

Creating a business plan is hard in itself, but keeping it during a crisis requires a high level of expertise. Luckily, you can prepare your company for disruptive situations beforehand with the help of business continuity planning. Since the pandemic, we’re even more aware of how disasters and disruptions can hit anyone, any industry, in any way or form. It disrupted supply chains, made a majority of the workforce work from home, and introduced a rapid lifestyle shift all over the world.

Google has introduced so many innovations that it’d be impossible to list them all. And we’re not just talking about the obvious things like search engine algorithms or nearly-ubiquitous programs and apps (Google Maps, Docs, Gmail) — not even self-driving cars. Today, we’re going to talk about one such innovation: Site Reliability Engineering. In a nutshell, SRE it’s a practical framework for software development that improves on even giants like DevOps. Wait, what?

As more and more money enters the state and local government budgets from pandemic relief funds like The Coronavirus State and Local Fiscal Recovery Funds (SLFRF) program, the prospect of IT tool sprawl is becoming more prevalent than ever before. While the SLFRF program has presented enormous opportunities for state and local agencies, waste and fraud are almost a given, considering the amount of money being distributed to bolster agency systems.