Operations | Monitoring | ITSM | DevOps | Cloud

With more than 300,000 customers, a thriving community of 185,000 THWACK® users, frequent SWUG™ events, and some 650,000 developers certified on SolarWinds® products, we have a unique ability to keep our fingers on the pulse of what our clients need to better manage, monitor, and understand their complex environments. We’re reminded every day how these customer interactions collectively serve as a crucial competitive advantage.

As explained in the earlier “What’s ITOM?” blog, there are various definitions of IT Operations Management (ITOM). This variation has a knock-on for everything related to ITOM, including the relationship between ITOM and DevOps. This issue is further complicated when people and organizations have different views of what DevOps is and isn’t. Hence, we must start with a single definition for ITOM and DevOps.

Stock is one of the biggest costs for some associations, which is the reason most organizations are aware of stock levels. Before PCs, monitoring stock included single-stage estimations done by hand per thing, per area. This made it troublesome or almost impossible to accomplish complete visibility across huge supply chains. That is why an inventory-intensive organization must invest in an automated inventory management system.

This is an increasingly popular question for IT professionals. In part, this is driven by the need for organizations to use IT Operations Management (ITOM) in conjunction with more traditional IT service management (ITSM) because of the ever-increasing reliance on technology to enable business operations and outcomes. To help with your understanding, this blog explains what ITOM is, why it is needed, and what it entails.

VeriSM is one of the latest among the many different ITSM frameworks and approaches for service management. The system realizes that many organizations and departments use various frameworks for managing their IT and business. The approach is not limited to managing just IT but covers all the other aspects of a company, such as finance, HR, marketing, and others.

More and more companies around the world are using cloud solutions to run their applications, software or to store their data. But what about cloud compliance? The democratisation of the cloud is not surprising as it provides access to virtual data storage where companies no longer need to buy or maintain their own IT infrastructure. However, with cloud solutions, the security of user data should not be overlooked. There are cloud certifications and regulations that can help you in your choice.

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban). Over a century old, VSM is the best technique to obtain a customer-focused agreement on improving a cross-departmental flow of activities. It’s a simple concept but difficult to begin and sustain in practice. In this article, we will: Let’s begin!

Having a reliable IT infrastructure is crucial to the health of your company or organization. And while this is generally true, it’s doubly so in our current times, where practically everything is digital. So, who is the lucky one to make general decisions about how to run a system efficiently — and keep it going? That would be the System Administrator. But what does a SysAdmin actually do? That's what we'll answer here!

Last year, we announced our partnership with the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST) to work on the Implementing a Zero Trust Architecture project. After a year of collaboration with its industry partners, including Ivanti, NIST recently released its preliminary draft, NIST Cybersecurity Practice Guide SP 1800-35 Vol B, for public comment.