Operations | Monitoring | ITSM | DevOps | Cloud

There’s no shortage of articles on CI/CD and how to run a configuration validation utility before reloading or restarting a service, but this type of validation is not the same as acceptance testing. Furthermore, these validations don’t always give you (or your leadership team) the confidence to allow you to make big changes to your Production Infrastructure during normal business hours, often preferring to err on the side of caution and scheduling a maintenance window when you might prefer to be in bed.

Choosing an ITOM solution for your organization can be quite challenging. Unlike ITSM tools, which are built using best practice frameworks like ITIL as a reference, ITOM tools feature a variety of capabilities including: With so many features available, it can get confusing on what features to have and what to leave behind. To make that process simpler, here are some must-dos while selecting an ITOM solution.

In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.

In this video, you will learn how to use best practices in managing API Keys, navigate the Moogsoft API docs to locate relevant information, and build Event and Metrics API commands. Don't forget to subscribe for content on DevOps, Observability, AIOps and more!

The latest Netdata Agent release v1.35 introduces massive improvements for the machine learning-powered Anomaly Advisor, Metric Correlations, Kubernetes monitoring, and much more. Anomaly Advisor & on-device Machine Learning This release features a launch of the flagship machine learning (ML) assisted troubleshooting Anomaly Advisor. Unsupervised ML models are trained for every metric, at the edge, on your devices, enabling real-time anomaly detection across all your systems and applications.

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Yarra Valley Water delivers a unified employee experience and ensures a safe workplace with the Now Platform. This Australian utility company digitized the processes for reserving a hot desk with ServiceNow Workplace Service Delivery.

In our previous video, you were introduced to AZIMUTH, an open-source software project from ServiceNow. Azimuth is an application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.