Operations | Monitoring | ITSM | DevOps | Cloud

In today's "always on" world, Reliability is a primary business KPI. Plant the culture of Reliability by implementing these 7 simple tips to build a solid SRE team in your organization. Many of today’s hottest jobs didn’t exist at the turn of the millennium. Social media managers, data scientists, and growth hackers were never heard of before. Another relatively new job role in demand is that of a Site Reliability Engineer or SRE. The profession is quite new.

To incentivize reliability in your platform, there should be shared goals across your team to measure & quantify the capabilities of your product/service along with customer experience. Define the path of "Always-On" services by understanding few key SRE fundamentals and their implications - SLIs, SLOs & SLA. Framing SRE metrics for building or scaling a product is quite a daunting task.

We will compare AlertOps to PagerDuty in 3 broad areas: On-call management Whether your on-call management needs are basic or complex, AlertOps has a solution for you. Creating on-call schedules is simple whether there one person on-call, two or more people on-call, or even multiple teams on-call. Escalations Automatic escalations based on your on-call schedules. Expand the possibilities with Workflows and Escalation Rule.

Managed service providers (MSPs) need the right tools to get the job done quickly and securely. MSP tools dictate control over everything from virtual machine (VM) management and database administration to application and server monitoring. They can also help MSPs oversee IT infrastructure. MSP tools are valuable, but not all tools are created equal.

There’s no better time than now to dedicate effort to reliable software. If it wasn’t apparent before, this past year has made it more evident than ever: People expect their software tools to work every time, all the time. The shift in the way end-users think about software was as inevitable as our daily applications entered our lives, almost like water and electricity entered our homes.

Gartner’s Market Guide for Emergency Mass Notification Solutions (EMNS) is a trusted report for security and risk management leaders. It provides insight into effective crisis communication procedures and identifies solutions that help perfect emergency management plans. The EMNS Market Guide has a large, loyal readership in several industries including, state and local government, healthcare, IT support and higher education.

If productivity is the engine that helps optimize how a business operates then being proactive is the oil and knowing how to effectively maintain productivity is regularly checking and replacing said oil. Whenever a service outage occurs it throws a wrench into the whole process and can put an entire organization in flux, mainly because the outage.

Is your organization on the lookout for an incident management tool? If yes, you may wonder- am I better off building my own? Our latest blog outlines some of the key factors to consider while choosing whether to build or buy an incident management software.

Incidents happen. They’re disruptive, they can be stressful, and if they aren’t managed well, they can cause chaos on your team. How your team manages incidents is only half the battle. How you let other stakeholders know what is going on is the other half. Alina Anderson from Smartsheet joined the Community team in our booth this year at PagerDuty Summit to talk about Incident Communications, and we’ve shared that conversation as an episode of our Page It to the Limit podcast.