Operations | Monitoring | ITSM | DevOps | Cloud

Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed. Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. This is the case with Google Voice, which recently solidified its commitment to email alerting.

In our recent “IT Ops Demystified – Event Chaos or Enrichment?” webinar our field CTOs discuss how enrichment can help reduce operational costs by an order of magnitude. Here is a quick overview of all the goodness that you’ll be watching.

Site Reliability Engineering (SRE) is a practice for managing the reliability of systems that began at Google in the early 2000s. Ben Treynor Sloss from Google started the first SRE team and coined the name.

I can tell you the day I knew I would be a Systems Administrator (the term SRE hadn’t been invented yet.) My Linux professor, a brilliant engineer at NASA, said: "The best system administrators are the laziest." He went on to qualify that statement but I had stopped listening. My fate was sealed.

In the second part of our "SLOs for AWS-based infrastructure" blog , Gigi Sayfan dives deeper into understanding the landscape of AWS compute by using the lens of Kubernetes to compare and contrast & covers in detail setting of SLOs for ECS, EKS, Fargate, and Lambda based services.

If you’ve been following the U.K. healthcare landscape, you would know that the country has been considering replacing pagers for the longest time. This may soon materialize, partly accelerated by the challenges that doctors are facing during the COVID-19 pandemic. The pager replacement initiative not only signifies a pivotal shift from the aging infrastructure, but it also indicates how pagers have failed to thrive in today’s unprecedented times.

PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around postmortems. Reed is a prominent speaker and advocate of DevOps and operations complexity, and has over 15 years of experience in release engineering. His background in tech, along with his previous work at companies like Mozilla and VMware, give him a unique perspective into the inner workings of innovative organizations.

We are going through an incredibly difficult time of uncertainty, lockdowns, cutbacks, and even fear. Taking this time to optimize and rethink the way we do business is essential in ensuring we get back on track and return even stronger than before. Most of us have been working from home for months now and, in some cases, there is no end in sight. How are you and your operations holding up? Are you able to work, maintain, and control your infrastructure?

In our latest two-part series blog, Gigi Sayfan, author of “Mastering Kubernetes”, discusses managing complex infrastructure on AWS with an eye towards SLOs (service level objectives). Though there are many ways to discuss the management of infrastructure, in this two-part series, he covers SLOs for AWS, Observability on AWS, Quotas Limits, and Optimizing cost on AWS and in the second part, he uses the lens of Kubernetes to compare and contrast compute infrastructure on AWS with Kubernetes.