Best ITSM Tools in 2024 and How to Pick One for Your Particular Case
What makes a good or a bad ITSM tool? Which ones are best for a small company? For an enterprise? Read this article to find out.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Understanding Content Filtering with TMTT #shorts
Ivan TMTT offers a unique approach to content filtering, utilizing predefined categories and custom URLs. It identifies unauthorized content as a threat, blocking it immediately. Users are then guided accordingly, and event logs are created for record-keeping.
Question Time: GenAI Trailer | ServiceNow
Let’s do it! 4 experts, 5 questions. Join ServiceNow’s Brian Solis, Tom Freeman, Rajeev Sethi, and Kelley Steven-Waiss to discover how you can #PutAIToWork for people with our intelligent platform.
Question Time: GenAI for Customer Experiences | ServiceNow
Yes, generative AI is a BIG deal. Brian Solis, head of global innovation at ServiceNow, shares how every organization is going to have to reimagine their business for an AI-first world. Plus, get some practical examples of how AI can improve the customer experience (like giving people what they want before they even know they want it!). Take Brian’s advice and allow your curiosity to run wild — reply in the comments with creative ways you plan to use #GenAI.
Innovator Preview: Ivanti Neurons for Patch Intune
In this conversation, Charity Tieri discusses two new features related to Patch for Intune. The first feature is the value of third-party patching through Patch for Intune, which provides time and resource savings for organizations using Microsoft Intune. The second feature is scopes in Microsoft Intune, which allows large organizations to operate in silos while sharing the same Microsoft Intune tenant. The third feature is custom application publishing, which enables users to publish applications that are not available in the catalog through Patch for Intune.
Innovator Preview: Ivanti Neurons for RBVM, ASOC, Patch Management, & Patch Intune
In this conversation, Chris Goettl provides an update on the upcoming release features and demonstrates them. The release focuses on Linux support, with enhancements for Mac OS and Windows patching as well. Chris explains the content-based approach for Linux and the challenges it presents. He also discusses the ability to exclude patches via patch group and the configuration of Linux repositories. Additionally, he covers the Mac OS Sonoma support and the new always reboot option. The conversation includes demonstrations of Patch Intelligence, endpoint vulnerability, and patch configuration for Linux and Mac OS.
Dell Warranty Check: How to do it - And How to Automate it
If your company’s IT infrastructure includes Dell devices, then you need to find a way to do Dell warranty checks efficiently. Sure, you can do it manually, computer by computer. But if you have just received a large batch of them, you can be looking at various days of work ahead.
Continuous Monitoring: A Definitive Guide
Continuous monitoring is the backbone of staying ahead in your business, maintaining a constant watch on your company’s activities. It adapts to the demanding needs of modern times, whether for compliance checks, continuous control, and infrastructure monitoring or defending against cyber threats. However, before the widespread adoption of continuous monitoring, companies relied on periodic audits, manual assessments, and sporadic checks to monitor their systems.
How IT Managers and MSPs can drive transformation with Remote Monitoring and Management (RMM)
Managing multiple vendors in an IT ecosystem can be daunting and fraught with risks. From the complexities of contract negotiations and renewals to the compliance challenges, the process is often time-consuming. In such a scenario, RMM Tools can help, a unified, scalable solution that can streamline various aspects of IT and network infrastructure, reducing the administrative burden and enhancing operational efficiency.