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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

AI for IT Operations: How AIOps is Transforming IT Performance & Service Reliability

Dec 18, 2025 By Sachin Kumar In Infraon
Artificial Intelligence for IT Operations ingests telemetry across logs, traces, events, resource signals, runtime behavior, and application pathways. AI for IT operations reduces alert noise, correlates events into unified narratives, predicts degradation, and drives remediation logic with pattern-based execution. Telemetry growth makes manual triage slow, while inference scales linearly with data.
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ivanti

DLL Hijacking: Risks, Real-World Examples and How to Prevent Attacks

Dec 17, 2025 By Mariah Shotts In Ivanti
There’s been buzz around CVE-2025-56383 (published on Sept. 26, 2025), a hijacking vulnerability in Notepad++ v8.8.3 in which a DLL file can be swapped to execute malicious code. The CVE has been disputed by multiple parties, but we’re not here to comment on that. However, we are here to comment on DLL hijacking and discuss the very real threat that it poses to an organization. Let’s look into what DLL hijacking is and what measures you can take to keep your DLLs safe.
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The Business Impact of AIOps: Faster, Smarter, Stronger!

Dec 17, 2025 By Infraon In Infraon
IT performance doesn’t stay in the IT department — it affects the entire business. Slow systems, higher operational costs, and delayed responses don’t just frustrate teams… they directly impact revenue and customer experience. AIOps changes that by transforming raw operational data into real-time business intelligence. With predictive analytics and automated insights, IT teams can detect risks early, optimize resources, improve service reliability, and reduce downtime. In this video, we explain how AIOps creates business value by helping organizations.
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Hector

Inventory Management Plan: A Guide to Efficient Resource Management

Dec 16, 2025 By Hector In Hector
Inventory planning is essential for any organization that needs to track supplies, equipment, and materials efficiently. Schools, construction companies, IT departments, and other industries must manage inventory effectively to avoid shortages, optimize stock levels, and reduce costs. A well-structured inventory management plan ensures that essential resources are available when needed while preventing unnecessary expenditures and delays.
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ivanti

ITAM: Your Unexpected First Line of Cyber Threat Defense

Dec 16, 2025 By Julian Critchfield In Ivanti
When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated shields is an essential (and often unsung) foundation: robust IT Asset Management (ITAM). For CIOs guiding mid-sized and enterprise organizations through an increasingly perilous digital landscape, ITAM offers not just operational clarity, but a powerful first line of cyber threat defense.
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nexthink

Nexthink Recognized as a Customers' Choice in Gartner Peer Insights Voice of the Customer for Digital Employee Experience Management Tools

Dec 16, 2025 By Ebba Kalderén In Nexthink
We’re thrilled to share the exciting news that Nexthink has been recognized as a Customers’ Choice in the inaugural 2025 Gartner Peer Insights Voice of the Customer for DEX Tools. In our view, what makes this recognition truly special is that it comes directly from the people who know our platform best – the IT leaders who use Nexthink every single day. Apart from this, we are recognised as a Leader in the Gartner Magic Quadrant for DEX Management Tools for the second consecutive year.
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grafana

ServiceNow and Grafana: How to receive Grafana alert payloads via ServiceNow's scripted REST API

Dec 16, 2025 By George Reyes In Grafana
When you integrate Grafana-managed alert rules with ServiceNow, you can automatically capture and process alerts in ServiceNow’s events table—a common entry point for incident workflows, escalations, and ticket creation. And if you configure ServiceNow to receive Grafana Alerting payloads using ServiceNow’s scripted REST API, you can parse Grafana’s JSON alert payloads and insert them into a ServiceNow table.
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GEOFF WRIGHT RETURNS: 2025 EOY SPECIAL EPISODE!

Dec 16, 2025 By Nexthink In Nexthink
In our tradtional end-of-year DEX Show special episode, Mondelez’s Geoff Wright returns to unpack a wild 2025 for IT, AI and employee experience. Tim, Tom and Geoff riff on AI agents that shop, plan travel and work across your browser tabs, the coming street fight between Windows and Chromebooks, and why younger workers just want a browser and to be left alone. Geoff explores shadow AI, culture and the human resistance to change, plus his Q1 predictions: Google’s big enterprise push, soaring laptop costs, and why experience, empathy and a good laugh still matter more than any shiny new model.
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The Role of Intelligent Platforms in Streamlining Enterprise Operations

The Role of Intelligent Platforms in Streamlining Enterprise Operations

Dec 16, 2025 By OpsMatters In OpsMatters
In today's fast-paced business environment, organizations face increasing pressure to operate efficiently while managing complex workflows. Enterprises are no longer able to rely solely on traditional methods to handle operations, data, and decision-making processes. This is where intelligent platforms come into play, providing tools and systems that can automate tasks, streamline processes, and support more strategic decision-making.
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