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The latest News and Information on IT Service Management, Service Desk and related technologies.

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almaden ai

DEX: How Digital Experience Impacts Your Company's Profitability

Feb 25, 2026 By Almaden AI In Almaden AI
When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)
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AlphaFold, Office Politics, and Mustafa Suleyman's Two Futures (w/Benedict Lelijveld)

Feb 25, 2026 By Nexthink In Nexthink
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.
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Enhancing IT service management with ManageEngine ServiceDesk Plus

Feb 25, 2026 By ManageEngine In ManageEngine
In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.
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ivanti

Trusted Ownership: How Ivanti Application Control scales beyond allowlisting

Feb 25, 2026 By Patrick Kaak In Ivanti
Application control is one of those security topics where many people carry old assumptions. Traditional allowlisting feels safe but quickly becomes a maintenance burden. Blocklisting feels reactive and incomplete. And while tools like Microsoft AppLocker led many to believe that strict allowlisting is the gold standard, modern attacks have proven otherwise. Attackers increasingly rely on legitimate, signed tools — used in the wrong context — to bypass list-based controls entirely.
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nexthink

Digital Employee Experience Is Now Core to IT - Recognized by Analysts, Reinforced by Customers

Feb 25, 2026 By Paul Gentile In Nexthink
Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations. The conversation has changed. IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.
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almaden ai

Almaden Achieves SOC 2 Type II Compliance

Feb 24, 2026 By Almaden AI In Almaden AI
At Almaden, our mission has always been simple: help organizations deliver exceptional digital employee experiences with confidence. Today, we’re proud to share a major milestone in that commitment. Almaden, Inc. has successfully achieved SOC 2 Type II compliance. This accomplishment reflects not just a security checkbox, but a rigorous independent validation of how we protect our customers’ data every single day.
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The Evolution of Digital Employee Experience (DEX) | How IT Is Transforming the Workplace

Feb 24, 2026 By Nexthink In Nexthink
Digital Employee Experience (DEX) is transforming how IT teams support employees, improve productivity, and drive business outcomes. In this video, we explore the evolution of DEX—from traditional reactive IT support to proactive, experience-driven operations that empower both employees and organizations.
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ivanti

How to Implement an AI Governance Framework Using Safe, Ethical and Reliable AI Guardrails

Feb 24, 2026 By Brooke Johnson In Ivanti
In my time at Ivanti, I've witnessed firsthand how AI acts as a force multiplier across enterprise organizations. When deployed strategically, AI accelerates decision-making and operational execution at scale in a way that teams simply can't sustain manually. However, without clear and enforceable AI guardrails, implementing AI opens organizations up to serious new risks.
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Secure by Design : Defend against AI-driven threats

Feb 24, 2026 By Ivanti In Ivanti
After several zero-day attacks on leading security vendors that left the industry reeling in 2024 and 2025, Ivanti redoubled our commitment to transparency, product development that prioritizes security and community awareness. The attacks galvanized our Secure by Design framework so that we could accelerate our transformation to kernel-level security — compressing a three-year roadmap into just 18 months.
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InvGate

How to Relocate IT Assets With InvGate

Feb 23, 2026 By InvGate In InvGate
IT asset relocation is the process of moving technology resources from one place or person to another, with zero gaps in custody, security, or records. Why does this matter? Because every move introduces risk. Without a clear asset relocation process, devices can go missing, records get outdated, and even chain of custody can become unreliable or fragmented, making it harder to prove who was responsible for the asset at each stage of its movement.
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