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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Check Lenovo Warranty (And How to Automate it!)

Warranty Management is crucial to the lifecycle of IT assets since it helps you optimize device usage, plan for replacements, and manage your IT budget effectively. In this sense, if your organization has Lenovo laptops and servers as part of its IT inventory, consistent Lenovo warranty checks are a mandatory step in your IT procurement plan. Luckily, the brand offers a straightforward process for checking the warranty status of your laptops.

Warranty Management: How to Automate Hardware Warranty Checks

Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.

Emerging AI use cases in ITSM Knowledge management, chatbots and self-service

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This technology isn't just about putting out fires; it's about keeping the digital pulse steady and strong. When IT hiccups occur, this software steps in with a systematic approach to fix it, so that such interruptions don't further interfere with your organization's operations and potentially cause downtime or financial losses.

Hybrid Cloud Monitoring: The Ultimate Guide to Benefits

In the fast-moving tech world, your business faces two main challenges: maintaining control of in-house servers and harnessing the flexibility of cloud computing. It is where “Hybrid cloud monitoring” emerges as a torch bearer, guiding your organization through the complexities of a dual environment. A hybrid cloud monitoring solution functions like the control centre for your business’s digital operations.

Forms in the Velocity Platform: A Guide by Ivanti Wavelink

Josh from Ivanti Wavelink guides us through the use of forms within the Velocity platform. He shows us how to initiate the demo and use the pre-shift checklist for forklift inspections. He also highlights how digitized forms can streamline workflows, facilitate data analysis, and enhance existing WMS processes, ultimately boosting efficiency.#IvantiWavelink #VelocityPlatform #Forms #WorkflowEfficiency #DataAnalysis.

Modernize your ITSM with the New PagerDuty Application for ServiceNow

We live in an always-on world, where things move fast and break often. Building stronger resilience is critical for operational efficiency and delivering great customer experiences. CIOs have heavily invested in ITSM solutions, but a centralized, queued approach is no longer meeting the needs of modern organizations when it comes to critical, customer-impacting issues.

What are the Latest Asset Management Trends in 2024?

In today's digital age, technology is advancing at an unprecedented pace and the internet has made it possible for everyone to stay connected. This has not only created new opportunities for asset management but has also brought new challenges. In order to maintain compliance and make informed decisions based on accurate data, it is crucial to stay up-to-date with the latest trends in asset management. In this blog, we will explore the latest asset management trends that are shaping the industry.