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The latest News and Information on IT Service Management, Service Desk and related technologies.

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Why Intune Alone Isn't Enough: The Case for a DEX Solution

At Almaden, we're often asked by IT leaders: "If we already use Intune, why would we need a DEX solution?" It's a fair question-after all, Intune is widely regarded as a leading tool for device management and security. But the reality is that while Intune plays a critical role in securing and managing endpoints, it doesn't fully address the employee experience, which has become just as important in today's hybrid workplace. Intune's Role: Security and Management Microsoft Intune is designed to ensure that devices are compliant, secure, and properly managed.

How AIOps Gives IT Teams Their Time (and Sanity) Back!

IT teams don’t struggle because they’re unskilled — they struggle because they’re overloaded. Alert fatigue, manual diagnostics, and constant escalations drain time and motivation, even in high-performing IT departments. AIOps changes that dynamic completely. With intelligent automation, repetitive tasks are handled before they even reach your engineers. Instead of firefighting all day, teams finally get the space to focus on strategic problem-solving and innovation. In this video, we break down how AIOps helps IT teams.

Addressing Critical Linux CVEs and React Vulnerabilities #patch

Key Takeaways December Patch Tuesday lineup includes one known exploit in the Windows OS that warrants attention. Third-party Patch Tuesday updates include Mozilla and Adobe. Google Chrome released iOS updates so far, but a Chrome Desktop release is expected this week. Here we are at the final Patch Tuesday for 2025. Microsoft has resolved 56 CVEs (two Critical and 54 Important). Included in this release is one known exploited (CVE-2025-62221) and two publicly disclosed CVEs (CVE-2025-54100 and CVE-2025-64671).

How Poor Digital Experience Drives Security Risks at Work #shorts #ivanti

Ivanti’s 2025 DEX report reveals a surprising disconnect: While IT leaders strongly believe in DEX, its adoption and impact are plateauing across industries. Join us for a thought-provoking webinar with Ivanti’s Mariah Shotts, along with special guest and AI expert Rob May. We’ll unpack findings from our global survey of 3,300 IT professionals and office workers, revealing: Whether you’re just beginning your DEX journey or looking to optimize your existing program, this session will help you benchmark your progress, close critical gaps and chart a future-proof strategy.

Creating Dashboards for Complete IT Asset Lifecycle Visibility

Tracking IT assets across their entire lifecycle gets messy fast. Spreadsheets don’t scale, and manually checking where devices are, who’s using them, or what needs replacement quickly turns into noise. In this video, Matt Beran, Product Specialist at InvGate, walks us through how an IT Asset Lifecycle dashboard helps you stay on top of asset location, status, costs, and upcoming replacements — all in one place.

Get Ready for Holidays with Alloy ITAM! #itam #sysadmin

IT chaos before the holidays? It happens. Missing devices, license surprises, last-minute audits, and that sinking feeling when something breaks at the worst possible time. See how Alloy Navigator helps IT teams stay holiday-ready. With automatically updated IT inventory, clear visibility into who has what and where, and a complete picture of how everything is connected, managing IT assets becomes calm, predictable, and under control.

Latest Software Updates: Adobe, Microsoft, and Mozilla #shorts #patch

Adobe has released five updates, featuring a major cold fusion update addressing over 140 CVEs. Microsoft has issued six updates, with no critical CVEs in its OS update. Mozilla has rolled out three critical updates for Firefox. Effective management of CVEs relies on risk-based prioritization, as individual ratings may not accurately represent real-world risks.