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The latest News and Information on IT Service Management, Service Desk and related technologies.

Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)

In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.

Smart Recommendations in InvGate Asset Management: From Visibility to Proactive Decisions

Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not enough. The real shift happens when Asset Management evolves from reactive to proactive, and from information to decision-making. That’s where an intelligence-driven system makes the difference: it turns data into proactive decisions that deliver tangible results.

Spark: An IT Agent for Every Employee

It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.

Autonomous Patch Management

Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.

Optimize IT Spend with AEM

Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.

Almaden strengthens strategic partnership with Stefanini during Kick Off 2026

Almaden took part in Stefanini Group’s Kick Off 2026, one of the most relevant global gatherings in the technology, innovation, and business ecosystem, held January 14–17 at the Grand Hyatt Hotel in São Paulo. The event brought together hundreds of participants from multiple countries, consolidating itself as a strategic space for aligning vision, co-creating solutions, and strengthening partnerships.

InvGate Renews SOC 2 Type II Certification

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2024-2025 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.

Exploring InvGate Service Management's No-Code Workflow Builder

Clear workflows make everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist or make sense. InvGate Service Management’s no-code workflow builder focuses on accessibility from the start. Teams create workflows using a drag-and-drop editor, reusable building blocks, and no-code action connectors, which keep each step easy to follow and modify.

How to Automate Tier 1 IT Tickets Without Breaking ITSM Processes

Tier 1 ticket automation is one of the most tempting (and, to be brutally honest, most mishandled) initiatives in IT service management. On paper, it seems simple: automate the high-volume requests, reduce handle time, and give your service desk some breathing room. In practice, though, many teams end up with brittle scripts and automations that quietly drift outside ITSM guardrails.