The latest News and Information on IT Service Management, Service Desk and related technologies.
Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities.
The holiday season is here and it’s time for everyone’s favorite guessing game: predictions for next year. It’s an interesting one this year because there are a lot of dynamics to consider, and trying to dial in on just a few is a slight to many other topics. Geopolitics, regional economic recessions — these are covered in a wide variety of industry publications, and I’ll yield the floor to them this year.
As per a survey by Comcast Business, around 85% of IT leaders trust AI networking tools for meeting their organization’s goals. This stat alone is enough to show how big of a role AI is playing in network monitoring. And it’s just the beginning, with rapid development in Artificial Intelligence, we might see a lot more sophisticated AI use cases for network monitoring. But how exactly does AI help in network monitoring? What its roles, benefits, challenges, and how to implement it?