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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Future of Compliance: 10 Trends to Look Out For in 2024

The future of Compliance Management will bring transformed practices and shifts towards new areas of focus. Looking ahead and incorporating them into your strategy will help you guarantee your organization meets its regulatory requirements and avoids harmful consequences. We already explored the upcoming ITAM trends , and now it’s time to zoom in a little further into regulation frameworks and security practices with these the top ten 2024 compliance trends.

What is ITAM? The ABC of IT Asset Management

IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets. In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime. The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization.

Navigating Android's Scoped Storage with Velocity File Assistant

Android's scoped storage feature limits app access to file storage locations, creating difficulties for file management, particularly for MDM apps. Ivanti Velocity encounters problems with MDM clients on newer Android versions, and upgrades can impact file access. The Velocity File Assistant resolves these issues by relocating configuration files to accessible locations, checking specific directories, and copying files as needed. However, it requires file permissions to operate effectively.

Cloud Network Monitoring: Ensuring Visibility in a Distributed World

As businesses transition to the cloud, the need for strategic implementation of Cloud Network Monitoring has become essential. This is because IT managers and CIOs across organizations are looking for robust real-time monitoring, performance optimization, and security vigilance for their distributed network. If you’re also thinking of cloud networking monitoring and want to know more about it in detail, continue reading this article further.

Best Service Delivery Software for 2024

The best service delivery software enables professional service providers to stay ahead of the curve and enhance customer satisfaction. From streamlining operations to boosting efficiency, there is no shortage of ways in which service delivery tools can help drive customer satisfaction and retention. This article will explore how you can identify the best software solution for your business.

Create an account manually Neurons MDM Console #shorts

This guide walks you through the process of manually creating an account in the Ivanti Neurons for MDM Console. You'll learn how to add a single user, provide an email address and username, and add additional information for real person accounts or user groups. The guide also covers importing user records from an LDAPS server or a CSV file.#IvantiNeurons #MDMConsole #AccountCreation #UserRecordsImport #UserGroup.