Operations | Monitoring | ITSM | DevOps | Cloud

Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

Achieving business efficiency, enhancing productivity, and advancing IT operations were the key reasons enterprises opted for ITSM technologies in 2021. However, as IT teams become more dispersed and remote or, hybrid working becomes a norm, a single platform that efficiently and effectively fulfills users’ requirements has never been more crucial.

Nowadays mobiles are an important part of the business. But a few years back the mobile was considered just a tool used for communication but as technology evolved the mobile also evolved and new features are installed and now the mobile is an essential part of the business. If a business is not equipped with a mobile, then business suffers. That is why organizations ensure that their application and website are mobile-friendly.

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Data is the lifeblood of businesses, and protecting it is incredibly important. One of the ways DBAs help ensure the continuous availability of data is through database backups, a process involving copying the data and schema from a database and saving them elsewhere for retrieval later. But like any other process in IT, database backups have costs, benefits, and risks associated with them.

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.