Operations | Monitoring | ITSM | DevOps | Cloud

Not many years ago, the role of the data steward was the domain of the world’s largest organizations. When I was in college, the only person I heard of with this job title worked for one of Detroit’s Big Three automakers. Even as mainframes were supplanted by other computing paradigms, only sprawling corporations with intensive electronic data processing needs could possibly have enough information to justify a full-time staff member charged with overseeing it all.

Activity on Now Learning, ServiceNow’s learning platform for training and certification, is on the rise. Total logins rose 25% between 2020 and 2021, and on-demand course completion increased 43%. As ServiceNow revenue continues to grow at 30% per year, the demand for skilled administrators, developers, and architects is rapidly increasing.

A new generation of wearable computers has entered the market. These new devices are the result of technology convergence, which is the tendency for technologies that were originally unrelated to become more closely integrated and even unified as they advance.

IT infrastructure was often thought of as the support system of organizations. Before 2020, most IT-related investments were planned to keep up with the competitors or technology. However, these plans were executed only if the yearly budget allowed it. Covid-19 was an eye-opener for such organizations. The pandemic made businesses realize that IT was no more a support system. It was holding up the business and, in some cases, saved them from going out of business.

I’m excited and humbled to announce that ServiceNow has been recognized as a 2022 Gartner® Peer Insights™ Customers’ Choice in Enterprise Low-Code Application Platforms. We attribute this distinction to our customers, who’ve been on this journey with us. Their valuable input molds our strategy and products.

When marketing your product, you work your way towards your end goal of customer success. This is when your customer gets what they want in the way that they wanted it. At its core, when a customer reaches customer success, that means your products have a perceived value. ‍ But how will you be able to know if your customers have found customer success? In this article, we’ll be breaking down the key metrics to track during the stages of your product marketing strategy.

Organizations of all sizes have a complex array of hardware, software, staff, and vendors. Each of those assets comes with complex configurations and relationships between them. Visualizing and tracking these configurations and relationships over time is critical to quickly responding to incidents. Plus, it helps inform business decisions, especially regarding future IT components and upgrades.

Even with advances in security practices and technologies, passwords continue to remain a weak point in an organization’s cyber security strategy. Strong passwords are still an essential part of security strategy for most organizations, and poor password hygiene can make their IT network vulnerable. According to the 2021 Verizon data breach investigation report, shared credentials and poor access management practices were among the top reasons for data breaches all over the globe.

The benefits of ITIL to a company or organization are widely discussed. This makes sense for the bigger picture, from the perspective of an organization. Smart organizations these days are adapting an ITIL framework to straighten out their IT service management and achieve business goals. However, it’s not so often you hear the question: what are the ITIL benefits to individuals?