Operations | Monitoring | ITSM | DevOps | Cloud

For many federal employees, the workplace has shifted from a traditional office setting to being at home—in a kitchen, bedroom, basement, or any spare desk in the house. With a physical workplace transformation of this nature, cybersecurity concerns come to the forefront. While most agencies have been diligent in addressing these concerns, how has your agency planned to secure its physical inventory?

Companies are more and more dependent on their IT systems. The reliability and performance of the network are two aspects that should not be neglected. The IT audit is a good way to evaluate the efficiency of the system and avoid bad surprises.

The helpdesk ticketing management system is one of the best applications to resolve problems. It helps organizations to resolve incidents at the earliest so that the impact of the incident can be minimized. With this system organizations take a systematic approach against each incident as several parameters are noted while resolving the ticket. However, when you are not equipped with any software then it leads to work hindrance frequently, incidents are resolved in too much time.

What is your New Year’s resolution for 2022? Well, it is that time of year again! My resolutions are not necessarily new, but a continuation of several that I have made in prior years. Eat healthier foods, lose weight, and save money are the ones that immediately come to mind. Another best practice that I started several years ago was to adopt a passwordless authentication initiative for all my internet connected personal devices.

With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders. Set each escalation to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.

Maintaining an up-to-date inventory is very important, but it is even more so for museums and art galleries that have many valuable collections. An art inventory must be well managed and well preserved to ensure its longevity over time. For insurance and control purposes, high value objects must be checked regularly and some important documentation on the artworks must be kept.

An asset management software enables you to plan your activities that need to be done in a way that productivity can be increased and let you know the performance of each asset individually. Lots of organizations have issues in maintenance management because they have huge facilities and there are several buildings as well. It lets you know all the asset information about the assets in each facility. You can get information about where they are located what their current condition is.

Maximizing return on investment is one of the aims of an organization. It can be beneficial for business. Many organizations ignore factors through which unnecessary expenses can be reduced & enhance return on investment by boosting asset performance. In order to increase return on investment asset management is important. If asset management is not done in the right way, then the business will not run to its full potential.

Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the definitive transformational technology of our times. A recent IDG study found 93% of IT professionals have already deployed or started to explore AI to augment their ITSM and ITOM modernization efforts. Clearly, AI is making its way into our workplaces faster than we imagined.

It’s finally the most wonderful time of the year, and this calls for a blog post on what service desk agents really want for Christmas! In addition to a warm blanket, a holiday watchlist, and a steaming cup of hot cocoa, IT agents could also use these service management functions for an extra merry holiday season. Continue reading to find out what they are.