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The latest News and Information on IT Service Management, Service Desk and related technologies.

Reduce Your Carbon Footprint: The Role of IT Asset Management

Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency. One powerful yet often overlooked tool in this quest is IT Asset Management (ITAM). By strategically managing IT assets throughout their lifecycle, organizations improve their sustainability outcomes, corporate reputation and reduce energy spending.

SaaS Subscription Management: A Detailed Guide

SaaS subscription management is all about software companies’ tools and processes to handle billing and customer relationships throughout the customer journey. It goes beyond basic recurring billing by supporting more complex pricing models, helping businesses manage subscriptions more effectively. In today’s market, subscription management has become a must-have for companies offering software as a service (SaaS), especially in the USA, where the subscription-based business model is booming.

What Is Enterprise Service Management (ESM)?

Enterprise Service Management is a strategic approach to extending IT Service Management ITSM principles beyond IT departments to other business functions such as HR, finance, facilities, and customer service. Organizations adopting ESM software aim to create a unified service delivery model that improves collaboration, efficiency, and overall operational performance.

IT Governance Software: Best Options and Key Features to Look For

IT governance software helps organizations take control of their IT strategy by providing frameworks, automation, and monitoring tools to oversee IT operations. This software is the best ally for managing IT effectively: a proces that requires more than just keeping systems running — it involves aligning technology with business goals, addressing security risks, and meeting compliance standards.

What Kind of Diagnostic AIOps Is Right for Your Organization?

There’s been no shortage of hype around the transformative potential of artificial intelligence (AI) in recent years. Our new blog series identifies three approaches to AIOps—diagnostic, assistive, and automated—and helps you to decide if they’re the right choice for your organization. First, let’s look at different kinds of diagnostic AIOps.