Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Elevating Strategic DEX Management with AI Sentiment Analytics

Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.

The Hidden Gems of ITSM: Features That Matter Most

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.

Streamline ESM with Ivanti

Looking to reduce escalations and accelerate resolutions? Ivanti streamlines enterprise service management so your team can focus on what matters—solving problems, not chasing them. Boost efficiency, empower your team, and elevate customer experiences—all in one place. Ready to transform your service management? Discover how with Ivanti. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

5 Ways AIOps Can Transform Your IT Operations

In the hybrid era, it’s simply not feasible for humans to manage complex IT environments without intelligent automation. Cloud computing and big data have led to larger fleets of servers, more storage systems, and more complicated networks than ever before. But there are solutions. The latest step in the evolution of IT operations is applying machine learning (ML) to manage workflows, infrastructure, and services with minimal human intervention.

What Are Fixed Assets and Net Fixed Assets?

Fixed assets are essential for businesses, as they represent long-term assets that contribute to operations and revenue generation. Understanding fixed assets and their net value is crucial for financial reporting, tax compliance, and business valuation. This article will explore the definitions of fixed assets and net fixed assets, their importance, and why businesses should use inventory management software to track them effectively.

Part 1: Solving the Top 10 Problems with Vulnerability Management | Security Insights, Ep. 49

We promised we'd come back with the solutions to all your vulnerability management problems, so here we are. Plus, we're counting down in unranked order *and* starting from on our list, just to keep you on your toes. Ivanti's Chris Goettl and Robert Waters will go through how you can address resource constraints, siloed tools and data, limited attack surface visibility, inaccurate view of exposures and data overload.

Revolutionizing IT, Service Management, AI powered transformations

In today's rapidly evolving digital landscape, IT service management (ITSM) is undergoing a radical transformation. Join our exclusive webinar to discover how Ivanti Neurons is leveraging artificial intelligence to redefine IT support, streamline operations, and drive unprecedented efficiency. Key Highlights: Whether you're an IT leader, service desk manager, or technology professional, this webinar will equip you with actionable insights into intelligent service management. Don't miss this opportunity to stay ahead and transform your IT support strategy.

Workato vs MuleSoft: Which Automation Tool is Suitable?

In today’s fast-paced business world, automation tools are essential for streamlining workflows and boosting efficiency. Workato and MuleSoft are two leading solutions offering unique features to meet diverse business needs. Whether you’re looking for easy integration or advanced customization, we at Infraon firmly believe that choosing the right tool can make all the difference.