Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

pagerduty

Do You Still Need an ITSM Platform in 2025?

Apr 7, 2025 By Constant Fischer In PagerDuty
The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.
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Enhancing Mobile Security: Strategies and Solutions

Apr 4, 2025 By Ivanti In Ivanti
Mobile devices face evolving threats that require attention from IT and security teams. Mobile device management is essential for policy enforcement and access control, but organizations must also adopt proactive threat prevention strategies. Ivanti's Mobile Threat Defense provides comprehensive security against various mobile threats, including phishing and malicious QR codes, ensuring effective protection across diverse devices while promoting user compliance with regulations. Ivanti finds, heals, and protects every device, everywhere – automatically.
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motadata

ITSM Beyond IT: How Enterprises Use ITSM Across Departments

Apr 4, 2025 By Arpit Sharma In Motadata
In this evolving digital world, organizations that only focus on implementing new technologies will not reach the top unless they know how to manage them effectively with ITSM. IT Service Management (ITSM) is an organization’s strategic approach for designing, creating, delivering, managing, and supporting IT services. ITSM has shaped IT operations for decades. Traditionally, it focused more on internal procedures and efficiency and less on user experience.
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Revyz Revolutionizes Jira Administration: A Game-Changing Deployment Solution for Simplifying Complex Configuration Management

Revyz Revolutionizes Jira Administration: A Game-Changing Deployment Solution for Simplifying Complex Configuration Management

Apr 4, 2025 By OpsMatters In OpsMatters
Managing Jira configurations across multiple environments has always been a daunting task for administrators. From sandbox to production, the intricate processes often involve manual interventions, risks of configuration drift, and compliance challenges. However, Revyz, an Atlassian cloud data management leader, has unveiled a groundbreaking deployment management suite that promises to transform how Jira admins tackle these complexities. This innovative solution not only simplifies configuration deployments but also enhances security, compliance, and operational efficiency.
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Business Capability Assessment

Apr 1, 2025 By Ivanti In Ivanti
Try Ivanti's Business Capability Assessment yourself at ivanti.com/capabilities. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Infraon

The Shift to Proactive IT Management: How Infraon Leads the Way

Mar 31, 2025 By Gayathri R L In Infraon
For years, businesses relied on a reactive IT management approach, also known as the break-fix model—only addressing problems after they occurred. This method often led to unpredictable downtime, rising costs, and a struggle to scale with growing business needs. Without proactive monitoring, issues could escalate, causing major disruptions.
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