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The latest News and Information on IT Service Management, Service Desk and related technologies.

Inventory Management Process: A Guide to Streamlining Operations and Boosting Profitability

Effective inventory management is at the heart of a thriving supply chain. By maintaining the right balance of stock levels, minimizing costs, and ensuring timely order fulfillment, businesses can streamline operations, improve profitability, and meet customer demand consistently. In this guide, we’ll explore the key steps, tools, and strategies for optimizing your inventory management process and achieving efficient inventory management.

The Five Ws (and H) of Exposure Management

The Five Ws and H — who, what, when, where, why and how — have long been used as a checklist in journalism to make sure a story covers every piece of essential information. The same concept is employed here to make sure all the essential information about exposure management is covered in this post. Read on for a better understanding of exposure management (the Five Ws) and actionable guidance for implementing it (the H).

5 Metrics That Lay the Foundation for Database Observability

Database observability is the number one way to keep data moving smoothly around your environment. But have you ever wondered how the modern observability solution forms such a comprehensive picture of your infrastructure? Let’s check out five key metrics that form the foundation of effective database observability.

Optimizing Apple DDM with Ivanti's Latest Innovations

The explosion in devices—particularly Apple devices—deployed across a modern enterprise is increasing the already arduous device management burden on IT and cybersecurity teams. According to recent research, 76% of large enterprises are using more Apple devices, and 57% of US firms say Apple adoption is outpacing other options.

Understanding the Amazon Ransomware Attack and AI's Role

Understanding the Amazon Ransomware Attack and AI's Role January 2025 Patch Tuesday Microsoft has released updates resolving 159 unique CVEs for January. Among the lineup are three zero-day exploits and five publicly disclosed vulnerabilities. The exploited CVEs are all targeting Windows Hyper-V NT Kernel Integration VSP, making the OS update this month your most urgent priority. The public disclosures impact Windows Themes, Windows App Package Installer and three CVEs for Microsoft Access.

Prioritize DEX for AI success

What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.