Incidents can be a bit noisy. Especially when it’s one of higher severity, there are a lot of moving parts that can make it difficult to come away with the information you want at a glance. And if you’re someone who isn’t necessarily tapped into the day-to-day of incident response, such as a head of a department or executive, you’ll want to be able to glean the most actionable information in just a few seconds without having to dig through dense documents.

Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that can be used to drive the reliability and stability of software systems. It also examines how SREs can use the tools to improve operations tasks and infrastructure processes.

In this release, we have addressed a number of bugs that were impacting the performance and functionality of the system. In the Kernel, we have resolved an issue where the broadcast was not being stopped after the first user acknowledged it. Additionally, we have fixed a crash that was occurring when loading component infos and an error log that was being generated when the Kernel started in suspended mode.

In the opening moments of an engineering incident, the most important aspect of a response plan is speed. Getting out of the gate quickly by leveraging automation to assemble the team can save precious moments during a critical engineering incident and make the difference between happy and unhappy customers downstream. This is why we’re excited to announce the integration of Blameless with OpsGenie.

The last few years have led to an increasingly digital world. We are all online, streaming, shopping, or simply surfing. In this new world, customer experience is more critical than ever. Customers want things to work as seamlessly as possible, and when things go wrong, so goes their trust and business. The key priority for many businesses is keeping those systems running as smoothly as possible to keep customers happy and build their loyalty.