Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Demo Roundups! Digital Operations Resiliency

Sep 16, 2024 By PagerDuty In PagerDuty
Guest Chris Duke, DevSecOps Coach at BT, explores why PagerDuty is the perfect ally for turning his organization outage-ready and shares some of their Incident Management best practices in an "Ask me Anything" session with Solutions Consultant Tesh Ruparell. Solutions Consultant Nick Castle shows how PagerDuty's Enterprise Incident Management, combined with AIOps and Automation capabilities, ensures fast incident resolution by automatically dispatching the right teams for quick fixes at scale, creating a proactive approach that helps maintain SLAs, drive innovation, and protect revenue.
View Video
squadcast

The Future of SLOs in DevOps: Navigating Common Pitfalls in SLO Management

Sep 13, 2024 By Vishal Padghan In Squadcast
As the technology landscape continues to evolve, so do the methods by which organizations ensure optimal service delivery. Service Level Objectives (SLOs) have emerged as one of the most critical metrics in DevOps and Site Reliability Engineering (SRE), acting as a bridge between reliability and performance. SLOs reflect the target reliability of a service from the perspective of the user, providing measurable standards to maintain quality.
Read Post
onpage

Using LLMs for Automated IT Incident Management

Sep 13, 2024 By Gilad Maayan In OnPage
Large language models are algorithms designed to understand, generate, and manipulate human language. State-of-the-art large language models include OpenAI’s GPT-4o, Anthropic Claude Sonnet 3.5, and Meta LLaMA 3.1. They are built using neural networks with billions or even trillions of parameters. They are trained on vast datasets that can include text from the internet, books, code, and other information sources.
Read Post
squadcast

Jira and ServiceNow: A Comparative Analysis for Effective Incident Management

Sep 12, 2024 By Spandan Pal In Squadcast
Incident management isn't just a buzzword—it's critical to keeping operations running smoothly. When systems fail, the ripple effects can be costly. For enterprises, maintaining service continuity and keeping customers satisfied depends on quick, efficient incident responses. That's where tools like Jira Service Management (JSM) and ServiceNow come in.
Read Post
Incident.io

The ultimate guide to on-call schedules

Sep 12, 2024 By Chris Evans In Incident.io
An Ultimate Guide to on-call schedules? You might think this sounds overly grandiose for what’s essentially putting people into a list and rotating through them. But you’d be flat-out wrong. Getting your on-call setup correct is as real and as important as it gets, and getting things wrong can lead to prolonged incidents, burnt out employees, and damaged company reputation.
Read Post
firehydrant

Custom Milestones: Empowering Enterprise Incident Management

Sep 12, 2024 By Jouhné Scott In FireHydrant
Milestones have been central to our platform since day one, helping users track incident progress and drive automation. We're excited to introduce our enhanced Milestone feature, offering unparalleled customization. Now, you can fine-tune your incident management process to perfectly align with your organization's specific policies and workflows.
Read Post
pagerduty

Preparedness as a Competitive Advantage: Building Resilience Year Round

Sep 12, 2024 By Jason Flint In PagerDuty
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream impacts that can lead to disappointed customers, lost revenue, deferred processes and even legal action if the downtime is considerable. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” They are part of the normal course of business.
Read Post
ilert

Reduce Noise through Intelligent Alert Grouping

Sep 12, 2024 By Zsuzsanna Borovszki In iLert
In an ideal world, every alert would signal a unique and critical issue. However, in reality, alerts often come in waves. Alert noise refers to the overwhelming volume of notifications that incident response teams receive, many of which may be redundant or irrelevant. This can lead to alert fatigue, where critical issues might be overlooked due to the sheer number of notifications. ‍
Read Post
Incident.io

What does SLO stand for? A complete guide to Service Level Objectives (SLOs)

Sep 12, 2024 By Kate Bernacchi-Sass In Incident.io
The world of tech is full of acronyms. SLOs are one of those that everyone talks about, but maybe not everyone fully gets. Whether you're nodding along in meetings or just hearing “SLO” for the first time, we’ve got you covered. In this post, we’ll break down what Service Level Objectives (SLOs) actually are, why they matter, and how they can help keep your systems (and your sanity) in check.
Read Post
squadcast

The Role of Technology in Enhancing Incident Response Call Etiquette

Sep 11, 2024 By Vishal Padghan In Squadcast
The interconnectedness of today's business environment has significantly heightened the complexity of incident response (IR). The need for immediate action, precise communication, and real-time collaboration is more critical than ever. However, beyond the technical precision required in solving problems, there lies an often overlooked aspect of effective IR management: the etiquette of incident response calls.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.