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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Take the "work" out of your incident workflow: Integrating Blameless with Opsgenie

Assemble the right team for incident management fast with the new bidirectional integration of Blameless and OpsGenie. In this 30-minute live webinar, Blameless's Aaron Lober, Paul Chu, and Nicolas Philip show you how to seamlessly connect your alerting and service registry to your incident response processes. Webinar includes a live demo.

Webinar: The 2023 ITOps forecast

Tech saw a lot of challenges in 2022. ITOps, NOC, and SRE teams grappled with shifts in staffing, a disappearance of those with tribal knowledge, a continuing transformation of consumer spending habits, and a general disruption of workplace culture. So what will 2023 look like for the industry? Likely, more volatility—but our panel of industry experts are here to help you navigate the choppy waters while also making some bold predictions. Change is the only constant in the tech sector.

Why AIOps is Worth the Investment During an Economic Downturn

Recent talks of an economic softening have left IT leaders concerned about the future of their enterprises. That concern is understandable — tech layoffs create near-daily headlines at this point, with top companies rolling back their operations and rolling up their sleeves to focus on mission-critical expenses. And for many in ITOps, that means cutting tools.

Incident Workflows with Sam Ferguson

PagerDuty’s new Incident Workflows feature will help your teams build powerful, flexible incident response processes customized to your organization’s needs. Add Slack channels, Zoom calls, responding teams, and more. PagerDuty Senior Product Manager Sam Ferguson walks us through how this new featureset works and demonstrates some of the capabilities.

ServiceNow Integration - xMatters Integrations

Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!

Reporting Incident Using Webforms I Creating Alerts from Outside the Squadcast Ecosystem I Squadcast

Webforms can help stakeholders & the customers of an organization easily report issues. This video explains how users from outside the Squadcast ecosystem can report incidents by filling out a simple form and extend customer support by empowering internal stakeholders and customers to report issues on the go.

How To Setup Outgoing Webhooks in Squadcast | Recieving Incident Information | Squadcast

Webhooks allow you to connect a platform you manage (either an API you create by yourself or a third-party service) to a stream of future events. Setting up a Webhook on Squadcast enables you to receive information (referred to as events) from Squadcast as they happen. This can help you avoid continuously polling Squadcast’s REST APIs or manually checking the Squadcast web/mobile application for desired information.

How to Set up SLOs and Configure SLIs in Squadcast | Tracking Error Budget & Burn Rates | Squadcast

This video will help you define and monitor Service Level Objects for your services and also set up and track error budget burn rates in Squadcast. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.