Operations | Monitoring | ITSM | DevOps | Cloud

Alert correlation solved the noise problem. But noise was never the whole problem. Today’s most disruptive incidents cascade across networks, infrastructure, applications, and services simultaneously, without clear visibility into the true root cause. As a result, L1 teams are left manually piecing together context from multiple dashboards and tools to find the primary root cause while SLA clocks keep ticking and end user tickets add up.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

This week on the HowTo Happy Hour, we're looking at Custom Shifts, a feature of our new Shift-Based Schedules.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

AT&T is permanently shutting down its email-to-text and text-to-email gateway, which means alerts sent to @txt.att.net or @mms.att.net no longer reach phones. For IT teams, MSPs, facilities teams, building management, utilities and incident response teams in general, this creates a serious gap. Critical alerts from monitoring tools, ITSM platforms, building systems, IoT devices, and other operational systems still need to reach the right person quickly, especially after hours.