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An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.

There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question we asked is, “Is all of the relevant data easily accessible, and can it be viewed from one central screen”?

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

You and your team have a lot of things begging for your attention. You’ve got multiple systems in place, and if anything goes wrong, the last thing you need is a storm of notifications coming at you from everywhere. To help you centralize your messaging and incident management, Uptrends continues to add integrations with tools that your team may already use. So, if you use Opsgenie, this new integration is for you.

You asked and we’re delivering! We’re introducing several new and exciting features to PagerDuty’s ServiceNow integration that you, our customers, have requested. Our most anticipated new feature utilizes ServiceNow CMDB (Configuration Management Database) data to easily build service hierarchies in PagerDuty through business service dependencies.

On-call Engineers are the first line of defense when an outage occurs ensuring customer-impacting services are quickly noticed & resolved. Our latest blog outlines some of the use cases that can help to avoid the pitfalls in organization’s on-call rotation.

A network operations center (“NOC”) provides a central location for enterprise IT. Here, NOC team members supervise, monitor, and maintain an enterprise’s services, databases, external services, firewalls, and networks. With a full understanding of how a NOC works, your enterprise is well-equipped to maximize its performance.

Inc. Magazine has named Moogsoft to its annual Inc. 5000 list — an exclusive ranking of the nation’s fastest-growing private companies across all industries. The pioneer and leading provider of AIOps solutions made its debut on the prestigious list — ranked at # 884 — based on its 528 percent revenue growth over the past three years.