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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

BigPanda Launches New Capabilities of its Autonomous Digital Operations Platform

MOUNTAIN VIEW, Calif. – May 16, 2018 - BigPanda Inc., provider of the first Autonomous Digital Operations solution, today introduced new capabilities to its cloud platform for IT Operations, including two major product components. First, BigPanda uniquely features Open Box Machine Learning, a core component of its platform that offers unrivaled transparency, trust and control to enterprise IT customers.

Incident Response: 6 Best Practices for the Modern Enterprise

Modern organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when it comes to maintaining service performance and reliability. While these demands may seem like a paradox, many organizations have been successful in implementing processes that enable them to balance both agility and risk.

How to not lose your s#!t during an incident

Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents to resolution.

PagerDuty Microsoft VSTS Integration Installation and Test Video

View this installation and test video to learn how to enable and test out the PageDuty Microsoft Visual Studio Team Services Integration. Code, own, and manage your application better. Accelerate service delivery, reduce delivery cycle times, and improve visibility across all of your services and Azure infrastructure.

PagerDuty Helps Microsoft Azure and Visual Studio Customers Manage Incidents in Real Time and Migrate Confidently to the Cloud

SAN FRANCISCO – May 7, 2018 – Today at Microsoft Build 2018, PagerDuty, a global leader in digital operations management, announced integration of PagerDuty’s real-time operations management platform with Microsoft Azure and Visual Studio Team Services, Azure’s integrated suite of DevOps services.