Operations | Monitoring | ITSM | DevOps | Cloud

AI observability: Why traditional monitoring isn't enough for AI systems

Traditional monitoring watches four things: whether the system is up (availability), how fast it responds (latency), how often it errors (error rate), and how hard the underlying resources are working (resource utilization). This system works because software is deterministic: the same input produces the same output, so a deviation means something broke, and it announces itself as a timeout.

Top tips: What happens when boredom disappears?

Top Tips is a weekly column where we highlight what's trending in the tech world and share practical ways to stay ahead. This week, let's look at what happens when we fill every spare moment with digital content, why a little boredom might be useful, and how to make room for it in our screen-filled lives. Imagine you're waiting for your coffee. It's going to take three minutes, so you reach for your phone.

Identity Management and BTP: An Unexpected Requirement

Ask an SAP Basis or security team how they control access to their ERP, and you’ll get a confident answer. User master records, PFCG roles, firefighter IDs, separation of duties policies, and an audit someone reviews regularly. Decades of audit findings have hardened those controls. Ask the same team who can deploy code to their BTP subaccounts, and the answer is far from so confident.

Release Icinga Notifications v1.0.0

Icinga Notifications 1.0.0 is here: the right people, informed at the right time. Monitoring only helps if the right person hears about a problem at the right moment. That is what Icinga Notifications does. Version 1.0.0 is the first stable release, and we consider it ready for production use. With it, you decide who gets notified, how and when. You also see at a glance which problems are open and who takes care of them. In this post, we show you what this means for your daily work and how to get started.

Compliance Exists Because Security Failed?

What if compliance and audits are actually symptoms of a bigger security problem? Neil Watkins from Burns & McDonnell challenges traditional security and compliance processes, explaining how automation and continuous compliance can help organizations deploy software faster while collecting real-time evidence that security controls are working. The future isn't just about passing audits. It's about proving compliance continuously, without relying on manual inspections.

VoIP Troubleshooting Guide: Fix Choppy Audio & Dropped Calls

VoIP is usually the first application to break when a network degrades. Calls run in real time over UDP, so a lost or late packet can't be resent. It's simply missing audio. A connection that handles email, file transfers and web browsing without complaint can still make every call sound broken. That's also why VoIP problems are hard to troubleshoot.

Prove Your AI Gains, Then Improve Them | GitKraken Workshop

Everyone feels faster with AI, but almost nobody can prove it. In this hands-on GitKraken workshop, Jeremy Castile, Scott Ferguson, and Justin Roberts show you how to get a real read on your AI agents: what they actually cost, what they produce, and whether they’re making your team faster, then how to take that data and improve it. You’ll see how to read an agentic workflow across adoption, autonomy, activity, cost, and outcomes in real time, how to spot where you’re overspending, and how to run and right-size multiple agents so you scale your agent work without scaling the bill.

Sentry under 8 mins

If you've never used Sentry, this is the short version. In under eight minutes, we walk through what it does, what it captures, and where to go next. Sentry is an application monitoring platform. It collects errors, logs, timings, and replays, and ties them together with tracing, so you can go from "something broke" to the line of code that broke it without opening six tabs. Here's what we cover: On data: out of the box, Sentry scrubs things like passwords, tokens, and credit card numbers. You decide what else gets collected, and you can choose US or EU storage.

What Anthropic's 6:1 AI Work Ratio Means for Every Business

Anthropic's AI agents are logging 6x more hours than the humans directing them. Is this the beginning of a fundamental shift in how businesses operate? New data from Anthropic reveals how AI agents are transforming the workforce, accelerating software development, and changing what employees actually do every day. But the biggest story isn't just AI productivity. It's what happens next.