Operations | Monitoring | ITSM | DevOps | Cloud

Lessons Learned - Critical Lessons for Security Leaders

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Build a Unified Operational Ecosystem with ServiceNow and Coralogix

During high-priority incidents, SRE teams frequently lose critical time switching between monitoring platforms and ticketing systems. Context switching like this forces engineers to manually update incident states by copying and pasting data. The inevitable result is increased risk of information gaps and slower Mean Time to Recovery (MTTR).
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DEX: How Digital Experience Impacts Your Company's Profitability

When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)

Trusted Ownership: How Ivanti Application Control scales beyond allowlisting

Application control is one of those security topics where many people carry old assumptions. Traditional allowlisting feels safe but quickly becomes a maintenance burden. Blocklisting feels reactive and incomplete. And while tools like Microsoft AppLocker led many to believe that strict allowlisting is the gold standard, modern attacks have proven otherwise. Attackers increasingly rely on legitimate, signed tools — used in the wrong context — to bypass list-based controls entirely.

Digital Employee Experience Is Now Core to IT - Recognized by Analysts, Reinforced by Customers

Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations. The conversation has changed. IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.

AlphaFold, Office Politics, and Mustafa Suleyman's Two Futures (w/Benedict Lelijveld)

In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.

Enhancing IT service management with ManageEngine ServiceDesk Plus

In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.

Almaden Achieves SOC 2 Type II Compliance

At Almaden, our mission has always been simple: help organizations deliver exceptional digital employee experiences with confidence. Today, we’re proud to share a major milestone in that commitment. Almaden, Inc. has successfully achieved SOC 2 Type II compliance. This accomplishment reflects not just a security checkbox, but a rigorous independent validation of how we protect our customers’ data every single day.

How to Implement an AI Governance Framework Using Safe, Ethical and Reliable AI Guardrails

In my time at Ivanti, I've witnessed firsthand how AI acts as a force multiplier across enterprise organizations. When deployed strategically, AI accelerates decision-making and operational execution at scale in a way that teams simply can't sustain manually. However, without clear and enforceable AI guardrails, implementing AI opens organizations up to serious new risks.

Secure by Design : Defend against AI-driven threats

After several zero-day attacks on leading security vendors that left the industry reeling in 2024 and 2025, Ivanti redoubled our commitment to transparency, product development that prioritizes security and community awareness. The attacks galvanized our Secure by Design framework so that we could accelerate our transformation to kernel-level security — compressing a three-year roadmap into just 18 months.

The Evolution of Digital Employee Experience (DEX) | How IT Is Transforming the Workplace

Digital Employee Experience (DEX) is transforming how IT teams support employees, improve productivity, and drive business outcomes. In this video, we explore the evolution of DEX—from traditional reactive IT support to proactive, experience-driven operations that empower both employees and organizations.

How to Relocate IT Assets With InvGate

IT asset relocation is the process of moving technology resources from one place or person to another, with zero gaps in custody, security, or records. Why does this matter? Because every move introduces risk. Without a clear asset relocation process, devices can go missing, records get outdated, and even chain of custody can become unreliable or fragmented, making it harder to prove who was responsible for the asset at each stage of its movement.

Why Nexthink Intelligence Is a Game-Changer for IT Teams

Nexthink Intelligence transforms digital employee experience (DEX) for modern enterprises. Learn how IT teams can leverage real-time analytics, proactive insights, and automation to improve user productivity, troubleshoot issues fast, and deliver better workplace tech experiences. Learn more at nexthink.com.

What Does IT Operations Actually do? - ITOps Explained

ITOps is the engine room of your digital operations — discover how it works and why it matters! IT Operations keeps your business running, but it's often invisible until something breaks. In this video, we explore IT Operations (ITOps): the team and activities responsible for managing your technology infrastructure, supporting users, and maintaining uptime.

Nexthink Workspace - Where DEX Work Happens

Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.

The Hidden Operational Risk Financial Institutions Can No Longer Ignore

Why digital experience is now a regulatory priority In regulated industries like financial services, even minor technology friction can quickly become a regulatory risk. Gaps in visibility, slow systems, and inconsistent performance can trigger audit findings, SLA breaches, and increased compliance scrutiny.

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.

InvGate Recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools

To explore key insights and market perspectives from Gartner’s Market Guide for Hardware Asset Management Tools (February 2026), visit our dedicated coverage page. InvGate has been recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools as a Representative Vendor, with InvGate Asset Management highlighted as our flagship solution.

How CEOs Want CISOs to Communicate Cybersecurity Risk Management Strategy

Most CEOs can recite their quarterly benchmarks and revenue down to the decimal point, but ask them about their organization's cyber risk exposure, and the answers become more vague. It's not that today’s CEOs don’t care about security — cybersecurity ranks among the top concerns for boards and executive teams. The problem runs deeper: a fundamental breakdown in how security risks are explained to business leaders that overlooks the impacts on their business outcomes.

Productivity in the Age of AI - DEXOps 1:1 with Scott Pope

In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.

AI Is Everywhere, So Why Isn't It Delivering Business Value?

Enterprises have never had more access to artificial intelligence and less certainty about what it is delivering. Generative AI tools now sit inside everyday workflows, embedded across productivity software and operational systems employees rely on for critical work. They generate insight at scale, reveal patterns more clearly than before, and offer earlier visibility into potential risk.

Integrating DCIM and ServiceNow: 4 Customer Success Stories

Managing assets, tickets, and workflows across multiple data center sites can be complex and time-consuming. When IT service management (ITSM) and DCIM tools operate in separate silos, teams often face incomplete information, duplicated effort, and limited visibility into the physical infrastructure. Integrating Data Center Infrastructure Management (DCIM) software with ITSM platforms like ServiceNow ensures that asset, configuration, and ticket data remain aligned across systems.

What is IT Financial Management? And How ITAM Can Help

IT spending is expected to hit $5 trillion globally this year—and organizations need clarity on where every dollar goes. In this video, we break down IT Financial Management (ITFM): what it is, why it matters, and how it helps businesses make smarter technology investments. This guide will help you build a foundation for financial clarity and accountability.

Designing IT for Reliability, Regulation, and Scale: ITOps in MEA

In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.

What is DEX Ops?

For decades, IT operations have been built around incidents, SLAs, and ticket closure rates. Success has been defined by how quickly tickets are resolved and whether service levels are met. But the modern digital workplace has changed. Employee productivity, digital adoption, collaboration quality, and business performance depend on far more than ticket metrics. A device that “works” but performs poorly still erodes productivity.

Same Work, More Windows: Why AI Isn't Paying Off Yet (w/ Anthony Firmin)

In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom ) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it.

Why DEX Became a Top Priority for IT and Business

Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.

Your New Hub for Success Is Here: Explore Innovators Hub Today

Today marks an important milestone in our journey to make your Ivanti support experience effortless, intuitive and all in one place: Ivanti Innovators Hub is now live! This isn’t just a refresh; it’s a major step forward — delivering a smarter, unified destination where support, resources and community meet your needs, your way.

Asset Intelligence vs Asset Tracking and What Enterprises Actually Need in 2026

Enterprises have spent the last decade investing heavily in visibility tools to understand where their assets are and how they move across locations. While this approach has improved basic control, it has also revealed a larger gap. Knowing where assets are does not automatically explain how well they perform, how effectively they are used, or whether they contribute real business value. This is where asset intelligence becomes critical.

What is an IT audit? Step by Step Process!

Your technology setup can either protect your business or leave it exposed. In this video, we break down everything you need to know about IT audits: what they are, why they matter, and how to conduct them effectively. Perfect for IT managers, business owners, compliance officers, and anyone responsible for technology security and efficiency.

8 Best AIOps Tools for Modern IT Teams in 2026

IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery.

InvGate Asset Management Agent: What it is, How it Works, And How to Deploy it

The InvGate Asset Management Agent is a lightweight piece of software that runs on your endpoints to collect essential hardware and software data. Organizations use it to gain full visibility into their IT environment, keep inventories accurate, understand real software usage, and support remote operations, all as part of a broader IT Asset Management strategy focused on control, optimization, and compliance.

What Is Alert Noise Reduction? Techniques & Tools

Modern IT environments are noisy. The sheer volume of telemetry data coming forth every second from microservices, hybrid clouds, and containerized applications is just extraordinary. In IT Operations, NOC teams, and Site Reliability Engineers (SREs), this data is crucial, but only if it can be acted upon. When it’s not like this, everything becomes a background noise.

Agentic AI Essentials: The Dashboard and Changing IT Roles

Dashboards provide a useful prism through which we can study the broader evolution of the IT professional’s role in the era of agentic AI. For years, dashboards have been the centerpiece of IT work, serving as the interface where teams interpret system behavior, diagnose issues, and plan actions. Dashboards epitomize the relationship between humans and their systems: humans observe, interpret, and act. As agentic AI enters the picture, that relationship begins to change. Let’s explore how.

How to Enhance Service Management for Small Firms

Small firms juggle many tasks at once. They serve clients while managing budgets and staff. Most owners spend their days putting out fires instead of building better systems. Poor service management drains resources fast. Client requests get lost in email threads. Team members use different tools for the same tasks. Bills slip through the cracks. These problems cost money that small businesses can't afford to lose.

Increase Team Autonomy with Roles and Permissions | Hector

A good tool starts with the right access. With Hector, give your teams an experience tailored to their reality. Discover how Roles and Permissions can transform the way you work and simplify your operations! About Hector Hector is inventory management software that allows you to track all your assets, whether they are fixed, loaned, rented, on the move, or in storage. With its easily customizable interface and advanced features, Hector enables efficient and accurate tracking of all types of equipment and easily adapts to your needs.

The CIO Game-Changer: Gaining Control in Complex IT | Infraon Infinity

Being a CIO today means playing a complex game, one where visibility, timing, and decisions matter every minute. Enterprise IT environments are sprawling by nature. Servers, networks, applications, teams, and vendors must all move in sync. When they don’t, the pressure to respond and to lead falls on you. This video shows why Infraon Infinity is a game-changer for enterprise CIOs.

Infraon Infinity | Unified IT Operations Platform for Enterprise IT Teams

Managing enterprise IT shouldn’t feel like juggling disconnected tools. Enterprise IT teams are under constant pressure, from tool sprawl and rising workloads to compliance risks and operational inefficiencies. Infraon Infinity helps enterprises take back control with a single, unified platform that brings IT Service Management, Asset Management, Infrastructure Monitoring, Network Configuration & Change Management, and AIOps together.