Operations | Monitoring | ITSM | DevOps | Cloud

In the SaaS era, especially in the B2B segment, the business’s profitability will vary from customer to customer. It is usual to observe that there would be a few “expensive customers” who use the platform heavily, which could also mean they are profitable customers. But we cannot take plain guesses! As a business, ensuring that the revenue we receive from each customer is appropriate for what it costs us to deliver the value is significant.

Amazon Web Services (AWS) offers the convenience of choosing specific virtual machine combinations to meet your compute needs. Unlike traditional data centers, you can also scale your cloud resources automatically to meet fluctuating workload needs. The best part is that you can rightsize your workload requirements to specific instance types (VM types) offered by AWS. By hand, this takes a lot of time and is prone to errors. This is where AWS Compute Optimizer comes into play.

With hybrid and remote work environments, many employees need to access their office desktop computers from another device. IT admins also need an efficient IT help desk available to help them troubleshoot and quickly resolve issues with the end users from any location. As a result, a number of organizations have turned to network communication protocols such as remote desktop protocol (RDP). While RDP gets the work done, more comprehensive remote access solutions exist.