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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Gain agility through observability

As companies navigate geopolitical challenges, macroeconomic headwinds, and the post-pandemic comedown, business leaders face intense pressure to drive software transformation, reduce costs, and compete faster in the cloud-transition era of “lift and shift.” Amid layoffs and a slowed pace of hiring, the demand for better tools, real-time insights, seamless experiences, and contextual analysis has skyrocketed.

DevOps? DevSecOps? What You Need to Know With Guest Bart Westering | Security Insights Podcast: Ep.5

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

The Definitive Guide to Hardware Asset Management (HAM)

Hardware Asset Management (HAM) is an essential component of IT Asset Management. Done well, it can reduce costs and ensure the correct equipment is available at the right time for the right stakeholders, and that IT hardware assets are always tracked. In this article we will introduce HAM, describe some of its main benefits, and look into the stages of the HAM lifecycle. Plus, we will explore some of the best ways to get started. Ready to get excited about HAM? Let's get started!

EUC Professionals Choose Nexthink as Clear Leader in DEX

We’re honored and humbled to announce that popular Peer Reviews site, G2, has named us a Leader in DEX Management software. In a field of 18 other competitors, we’ve received the highest rating from hundreds of real EUC Professionals. We strongly believe in the adage: ‘Your Reputation is Everything’, so to receive such positive feedback from the IT community means the world to us here at Nexthink.

Users have spoken: ServiceNow leads in low-code, no-code development

I’m thrilled to announce that ServiceNow is the Leader in low-code and enterprise no-code development platforms, according to the G2 peer-to-peer review site. Through individual reviews, the global community of software users has ranked ServiceNow App Engine as: This distinction validates the momentum of App Engine, which was named a G2 Leader in 2022 and a Gartner Magic Quadrant Leader in Low-Code Application Platforms.

Workflow Automation For Small Businesses Can Make Work Easy

If you can harness the right solutions, automation can play a powerful role in elevating your workflows and enabling your business to reach new heights. Rather than embracing a wide range of different solutions, it’s often best to keep your technology stack small and nimble. Using too many automation tools can result in convoluted workflows. ‍

Best Digital Employee Experience Platforms

While you may have long-term ideas regarding the future of your business, the post-COVID situation has pushed the world into a major economic recession. This affected almost all industries across the globe. With the rise of hybrid work and employees operating from a variety of devices and environments, it’s becoming more challenging for IT leaders to keep a grip on the digital workplace.

IT Asset Management Reporting: 10 Reports to Improve Your ITAM Strategy

IT Asset Management reporting is essential for agents to plan their ITAM strategy in greater detail. Reports provide valuable insights that enable you to make informed decisions and identify areas that need improvement. By leveraging them, you can thoroughly understand your organization's IT infrastructure and associated costs, enabling you to maximize IT expenses and performance. It's common to get stuck in the daily loop without having a moment to stop and analyze possible weaknesses.

The Role of DEX in Talent Retention

Recruiting talent to your organization is one thing, keeping said talent is a different beast. Everywhere Work has given the workforce an increased sense of power in choosing where and how they work. As a result, retaining employees has become a challenge for organizations. Research has shown that 31% of employees quit a job within the first six months and France experienced record-high turnover in 2021, with a rate of 24.20%.

Getting ahead of global regulations

In today’s world, the fitness of compliance and risk professionals is being tested like never before. Like the surfers who founded ServiceNow, we must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. The key is to be proactive rather than reactive. No matter the regulation or resources at one’s disposal, the basic principles of establishing a strong compliance practice cannot be ignored.