Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Demo Webinar: Integration Acceleration Improving ITSM with Ivanti Neurons iPaaS

Learn how Ivanti Neurons can supercharge your ITSM with enhanced data integration capabilities and superior automation. Simplify Service Management with Ivanti Neurons iPad Integration! Say goodbye to the complexities of integrating multiple SaaS applications! Our innovative platform is designed to streamline your service management experience.

Mastering Dashboard Creation: A Step-by-Step Guide

Revolutionize Your Data with Our Interactive Dashboards! Dive into a world of insightful analytics with our user-friendly dashboards, designed to help you make data-driven decisions with ease. Drag-and-Drop Interface: Effortlessly select and combine data sets and types to create stunning visualizations tailored to your needs. Chart Variety: Choose from a range of chart types like KPI, bar, line, pie and table to best represent your data.

Simplifying Government Contracting and Consulting: 3 Tips for Improved Business Growth

Navigating the world of government contracting can be a challenging endeavor for consulting firms, especially given the complex regulations, lengthy procurement processes, and intense competition. However, by employing strategic approaches and leveraging technology, consulting firms can simplify these processes, enhance efficiency, and achieve business growth. Here are three tips for consulting firms looking to streamline their government contracting efforts and improve their bottom line.

How to Measure Performance Management and Administrative Achievement in Schools

In today's educational landscape, schools meeting their goals and achieve administrative excellence is more critical than ever. Effective performance management not only shapes the success of students but also empowers faculty and administrative staff. School leaders are now focusing on ways to systematically measure educational performance management through a combination of school-wide goals, individual faculty performance, and the successful delivery of school initiatives.

3 Tips on Building a Shared Services Group Inside Growing Startups

As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.

Moving beyond ITSM boundaries with Robert Grazioli

Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

Why tracking digital employee experience improves ITSM

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.

How EASM Discovers Your Attack Surface Vulnerabilities

With few exceptions, businesses of any scale depend on the internet. So, it’s all-important to manage and protect the external attack surface it presents to the world. An organization's external attack surface consists of the totality of possible entry points through which an unauthorized user can access an IT environment. This includes everything from websites, web applications and APIs to remote access points and cloud services.

15 Network Automation Tools in 2024

Network automation has become a game-changer for businesses that rely on complex networks. By automating repetitive tasks, companies can improve their network efficiency, reduce human errors, and ultimately save time and costs. That's why network automation tools are becoming essential for companies that want to maintain their competitiveness.

Hardware Tracking: Why it Matters And How to Implement it

Keeping your IT infrastructure organized and functioning well requires several systems, and hardware tracking is one of them. Managing the location, condition, and lifecycle of hardware assets like computers, servers, and networking equipment can be challenging. Without proper tracking, organizations often face unexpected costs, underutilized resources, and compliance issues. But with the right system in place, hardware tracking can be straightforward and highly beneficial.