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The latest News and Information on IT Service Management, Service Desk and related technologies.

startingpoint

What is a SLA (Service Level Agreement)?

Nov 26, 2024 By StartingPoint In StartingPoint
Service Level Agreement (SLA) is a crucial component of managing expectations between service providers and their customers. Whether you’re running a customer support team or negotiating with a vendor, understanding and implementing SLAs is essential for maintaining accountability, measuring performance, and ensuring satisfaction. Let’s dive into what SLAs are, why they are critical for customer service and support teams, and how customers use them to evaluate potential vendors or providers.
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startingpoint

What is a KPI (Key Performance Indicator)?

Nov 26, 2024 By StartingPoint In StartingPoint
Key Performance Indicators (KPIs) are essential tools for any organization aiming to measure success, drive growth, and ensure strategic alignment. Whether you're a team leader, business owner, or manager, understanding KPIs is vital for improving performance across employees, teams, and the entire organization. In this blog, we’ll define KPIs, explain their importance, and explore how they can be leveraged to improve organizational performance.
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InvGate

Mobile Device Inventory Management: Definition + 5 Best Practices

Nov 26, 2024 By Ignacio Graglia In InvGate
Mobile Device Inventory Management (MDIM) is the solution to a common IT headache: spending hours every week hunting down lost or outdated mobile devices. Sound familiar? You’re not alone. However, by implementing MDIM, organizations can tackle these type of challenges head-on and transform the way they manage their mobile assets. The truth is that managing mobile devices effectively isn't just a nice-to-have—it's a must-have for businesses to stay secure and efficient.
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opsmatters

The Future of ITSM: How AI is Driving Service Management

Nov 26, 2024 By OpsMatters In OpsMatters
AI in ITSM (Information Technology Service Management) offers significant potential - enhancing efficiency, personalization, and predicting problems in advance. However, harnessing this potential requires more than simply following the hype. Careful planning and a clear strategy are needed. This article will evaluate the options, obstacles, and advantages of implementing AI in ITSM.
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Asset Infinity

Current Assets vs Fixed Assets: A Quick Comparison

Nov 25, 2024 By Asset Infinity In Asset Infinity
Asset management is a cornerstone of any successful business. Understanding the distinction between current assets and fixed assets plays a vital role in decision-making, resource allocation, and financial planning. Each asset type serves a different function in your business, so effectively managing both is critical to ensuring smooth operations, profitability, and growth.
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Asset Infinity

RFID Asset Tracking: A Complete Guide

Nov 25, 2024 By Asset Infinity In Asset Infinity
For organizations that rely on physical assets, tracking and managing those resources efficiently is critical. RFID asset tracking has emerged as a key technology to streamline asset management, improve accuracy, and enhance visibility in real-time. From inventory control to equipment management, RFID has become a go-to solution for businesses aiming to stay competitive. In this comprehensive guide, we’ll explore the essentials of RFID and how it’s revolutionizing the world of asset tracking.
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solarwinds

How to Attain Deep Network Device Coverage with SolarWinds Observability SaaS

Nov 22, 2024 By Tony Johnson In SolarWinds
Welcome to the first in a series of blog posts that will walk you through the key network monitoring and observability capabilities of the SolarWinds Observability SaaS option. Simplicity has always been at the heart of our product ethos, and our recent decision to bring our self-hosted and SaaS observability options under the single umbrella of SolarWinds Observability embodies this ethos.
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Windows Server 2025 Upgrade Issues #patchmanagement

Nov 21, 2024 By Ivanti In Ivanti
Windows Server 2025 is facing challenges with automatic upgrades, causing confusion among users. Microsoft has acknowledged a misclassification of the update after initial silence. The issues arise from patch delivery methods, particularly through WSUS and third-party tools, leading to unexpected upgrades based on configurations and update flags. The focus is on understanding the root causes of these issues rather than identifying specific vendors. Accurate information is crucial to resolving these problems effectively.
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