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The latest News and Information on IT Service Management, Service Desk and related technologies.

How Does Granular Recovery Technology Work?

Data loss can be a nightmare for businesses, especially when critical information is at risk. But there's good news—granular recovery technology is here to help! This advanced recovery method allows you to retrieve specific files, emails, or database entries without restoring the entire system. It’s a game-changer, especially in IT Service Management (ITSM) environments where precision and efficiency matter.

How Does Metadata Improve Data Quality? All You Need to Know

Businesses rely heavily on accurate, reliable data to inform their decisions. As the volume and complexity of data continue to grow, ensuring data quality has become a significant challenge. This is where metadata steps in. By providing essential context, metadata enhances our understanding of the data we work with, ultimately improving its quality. Maybe you are wondering how does metadata improve data quality.

Elevating SolarWinds Observability for Hybrid IT Environments

Exciting times here at SolarWinds. We’re uniting our Self-Hosted and SaaS observability offerings under a single umbrella, SolarWinds Observability, and announcing a host of enhancements that will allow us to go even further to meet our customers' hybrid IT needs. Let’s take a look at what’s in store.

The CISO's role in digital employee experience, Daren Goeson SVP Product Management, SUEM, Ivanti

Read the full report for more: ivanti.com/secure-experience Get expert advice on balancing security and employee experience in Ivanti’s research report: “Securing the Digital Employee Experience.” Learn how to balance security and a great digital employee experience. Ivanti SVP Product Management and Digital Employee Experience (DEX) expert, Daren Goeson breaks down the challenges organizations face in aligning security and employee productivity.

Supporting Sales with Sales Engineering: 3 Tips for Efficiency and Driving Revenue

Sales engineering has become a critical function in modern businesses, bridging the gap between technical product knowledge and the sales team’s ability to close deals. However, the role of sales engineers (SEs) extends far beyond pre-sales support; they play an essential role in driving revenue growth, supporting the sales process with technical expertise, and ensuring smooth handovers from sales to customer success teams.

5 Tips on Supporting Faculty in Education With School Administration

Supporting faculty members effectively is one of the most important roles of school administration. Teachers and professors are responsible for shaping the next generation of learners, and to do that well, they need a solid foundation of support from their school’s leadership team.

How to Centralize Workforce Management for Multiple Office Support

Managing multiple office locations can be an overwhelming task for any organization, particularly when it comes to ensuring smooth operations, effective communication, and streamlined workflows across teams. Without a centralized system, managing workforce tasks, supporting employee needs, and tracking performance can become a chaotic and inefficient process.

Solve employee security friction through automation, Srinivas Mukkamala, CPO, Ivanti

Get expert advice on balancing security and employee experience in Ivanti’s research report: “Securing the Digital Employee Experience.” Ivanti CPO, Dr. Srinivas Mukkamala explains why cybersecurity leaders often overlook user experience, and how cybersecurity is evolving from being reactive to proactive and resilient.

Repadmin: A Complete Guide to a Powerful Tool

When managing an enterprise-level network, ensuring seamless synchronization between servers is crucial for maintaining consistency and security. That's where Repadmin, a command-line tool designed for diagnosing and managing Active Directory (AD) replication, comes into play. It is an essential tool for IT administrators working in Windows Server environments, providing deep insights into the health of replication processes within the network.

Asset Discovery Tools: 10 Best Options in 2024

Managing and discovering assets is critical for organizations of all sizes. The right asset discovery tool can provide visibility into your infrastructure, helping you maintain control over hardware, software, and network components. With an array of options available, selecting the tool that best fits your organization's needs can be challenging.