What does a normal day look like for your service desk? A flood of incoming tickets. Insufficient data to quickly find the root cause of issues. And a lack of remediation power to close tickets fast. Level 1 (L1) analysts are forced to spend time jumping across tools, reaching out to end users, or relying on guesswork to solve problems.

If you can harness the power of intelligent workflow automation, it has the potential to transform your operations and enable you to deliver on customer expectations. StartingPoint can provide your team with the necessary tools to embrace intelligent workflow automation. Before breaking down this platform, let’s take a step back and define what intelligent workflow automation is.

RFID, or radio frequency identification, is a technology that has been around for decades but has gained increasing popularity in recent years due to its ability to streamline inventory tracking and management. RFID software systems use radio waves to identify and track objects, making them a valuable tool for businesses looking to optimize their operations. In this blog post, we will explore how RFID works and where it is used, with a particular focus on its role in inventory tracking.

In virtual desktop environments, visibility into common employee experience problems has traditionally been limited. In most virtual desktop scenarios, what’s really being delivered is an instance of Windows with a collection of Windows applications, including a browser to access various SaaS applications. EUC teams have been managing these environments for years, so this should be easy, right?

Spring is often synonymous with renewal. It’s a good time of year to tidy up and clean up. So why not take advantage of the beautiful spring sunshine to make some changes in your business?