Operations | Monitoring | ITSM | DevOps | Cloud

What’s better than great support? Live in-app support with a real person when you need it During the last two months we have been rolling out our live chat capability for all Rollbar users regardless of the plan you are on. That's right; you can now speak to a real person from our customer engineering team to help answer your product related question from within the Rollbar application. Our goal is to provide more support channels when you need it without having to wait for an answer.

Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.

Ever run into issues building a panel in your Grafana dashboards? To help with those issues, the current support process for Grafana, Grafana Cloud, and Grafana Enterprise often requires many cycles where we request more information. This can be slow, frustrating for both our users and our support teams, and the process makes it difficult to reproduce issues without access to similar data.

Welcome to the last day of our first Checkly Launch Week! We already talked about security, our new Playwright test runner and alert enhancements. Today, I’m delighted to announce that GitHub Sync is going into general availability (GA)! This post goes into the following topics.

We love to write and ship code to help developers bring their ideas and projects to life. That’s why we’re constantly working on improving our product to meet developers where they are, to ensure their happiness, and accelerate Time to Awesome. This week, we are covering a product release that we think will save you time and effort when using InfluxDB with data retention requirements.

Mattermost v7.4 is generally available today. The following new features are included (see changelog for more details).

StackState’s new 4T Monitors introduce the ability to monitor IT topology as it changes over time. Now your observability processes can trigger alerts on changes in topology that don’t match an ideal state, on deviations in metrics and events and on complex combinations of parameters. Monitoring topology as part of your observability efforts enriches the concept of environment health by adding the dimension of topology.

Well, we’re here to change that. Progress WhatsUp Gold release 2022.1, available as of October 12, 2022, offers users even more built-in infrastructure discovery and monitoring power, available for immediate use. It’s now even easier for you to: It’s been a banner year for WhatsUp Gold users. Packed with enhancements, WhatsUp Gold 2022.1 layers onto the powerful improvements already released in 2022.0 last March.

We’re excited to announce that we now offer Secure Variable Storage for synthetic user journey scripting! If you have sensitive data that you wish to use in journey scripts then you can now store them in your account’s own encrypted vault. This is useful for data such as email addresses, passwords, usernames and API keys.

Welcome to day one of our very first Launch Week! In the upcoming days, we’ll release new features every day. We’ll share new alerting capabilities, unlock the power of Playwright, and will talk about new ways to control and write your Browser checks. It’ll be a nice feature and improvements mix, trust me! To kick things off, let’s have a look at what’s new in the world of monitoring and alerting.