The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Clinical communication and collaboration (CC&C) systems enhance care coordination to improve the patient experience. The systems are equipped with secure mobile messaging, allowing care teams to ditch their insecure pagers for HIPAA-compliant smartphone applications. Gartner, the global leader in tech research, has released its Hype Cycle for Real-Time Health System (RTHS) Technologies, 2020.
In June, we were delighted to host our first ever virtual PagerDuty Summit EMEA! Llywelyn Griffith-Swain, SRE Manager, and David Jambor, Head of Systems Engineering at Vodafone, were among our speakers. They outlined Vodafone’s approach to achieving immutable telemetry. David opened the session by defining Vodafone’s strategic goals. “Our vision is to create an engineering-driven culture,” he explained. “We want to empower development teams to be self-sufficient.
This is the first in a three-post series themed around Ops-led DevOps, where I’ll explore the relationship between observability and a set of software delivery lifecycle practices that support the adoption of DevOps practices and the transition from project to product-centric ways of working. I’ll start with Site Reliability Engineering, move onto Value Stream Management and finish with Continuous Delivery.
Your payment systems have slowed to a crawl, customers are getting impatient and abandoning their shopping carts both online and in stores, and you’re losing money every minute this problem goes on. Behind the scenes, technical responders are scrambling to resolve the issue before it impacts more customers—and before even more money is lost.
More and more companies move business critical communication instruments into a cloud based environment. This could be established in a partner datacenter or in a public cloud environment. The main deciding factors between these two options are the trust to the provider and the costs of the solution.
How many servers can be managed by one system administrator? This question is pretty hard to answer since it depends decisively on the tasks that need to be operated. It is clear, however, that the amount of servers one engineer can manage has increased tremendously over the time, and is still growing. Public and private clouds, in combination with automation tools, enables us to automate many daily tasks. In a modern IT infrastructure almost everything can, and should, be automated.
Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed. Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. This is the case with Google Voice, which recently solidified its commitment to email alerting.
