Is your company using ServiceNow IT Operations Management or considering using it? If so, you know the importance of enhancing the visibility of your IT infrastructure and services, protecting against service disruptions, and enhancing your company’s operational flexibility. In this blog, we’ll discuss how ServiceNow ITOM works, improves visibility across the entire IT infrastructure, and streamlines operations. We’ll also discuss how ServiceNow ITOM is better together with AIOps.

Generative AI is forecasted to have a massive impact on the economy. These headlines are driving software teams to rapidly consider how they can incorporate generative AI into their software, or risk falling behind in a sea-change of disruption. But in the froth of a disruptive technology, there’s also high risk of wasted investment and lost customer trust.

In the healthcare realm, the need for communication platforms that meet HIPAA standards is undeniable. Enter Slack, a popular collaboration platform armed with robust security features. However, the real game-changer emerges through the integration with OnPage. This isn’t just an upgrade in collaboration; it’s a transformative shift in critical communication within healthcare—a field where every moment counts.

Organizations striving to improve their operational efficiencies must know how to reduce MTTR as it plays a key role in today’s fiercely competitive business landscape. Customer satisfaction is a top priority for most businesses and late response to their queries or issues can have a negative impact. To track the response and resolution time, businesses measure their MTTR score. MTTR is a key metric that gives insight as to how much time an organization takes to resolve an incident or issue.

If you’re juggling complex, cloud-based, containerized systems and aiming to meet high customer expectations, your old monitoring processes probably don’t cut it anymore. Increasing infrastructure complexity means you need to instrument more, log more, and monitor more. That leads to even more complexity. The answer is better observability, right? Yes and no. Observability and monitoring are critical, but they are only part of what you need for service awareness and availability.

Welcome to the first Signals Captain’s Log! My name is Robert, and I’m a recovering on-call engineer and the CEO of FireHydrant. When we started our journey of building Signals, a viable replacement for PagerDuty, OpsGenie, etc, we decided very early that we would tell everyone what makes Signals unique, and what better way than to tell you how we’re building it (without revealing too much 😉). Let’s jump in.