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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

PagerDuty H2 2025 Release: 150+ Customer-Driven Features, AI Agents, and More

Oct 7, 2025 By David Williams In PagerDuty
My first 6 months here at PagerDuty have been a thrilling ride! PagerDuty continues to set the pace in incident management. With our 16-year track record of helping companies forge a path towards modern operations, we’ve been trusted by over 32,000 companies as the incident management platform of choice. Over these years, we’ve continuously delivered value to our customers at a rapid pace. And our customers have been vocal with us about wanting more.
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bigpanda

BigPanda & Jira Service Management: Enterprise-wide visibility meets team-level autonomy

Oct 7, 2025 By Adam Blau In BigPanda
Business teams today move fast. Developers, site reliability engineers (SREs), and product owners expect to manage incidents, changes, and requests in a way that fits naturally into how they already work with tools like Jira and Confluence. Customers expect a seamless service experience powered by automation and AI. The result is a wave of teams adopting tools like Jira Service Management to get everything they need in one place without slowing down.
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onpage

Top 10 HIPAA-Compliant Messaging Apps (2025): A Guide to Secure Healthcare Communication

Oct 6, 2025 By Ritika Bramhe In OnPage
Secure communication in healthcare is no longer optional. With patient data, lab results, and care coordination increasingly handled over mobile and digital channels, hospitals and clinics need tools that keep messages safe and compliant with HIPAA regulations. A HIPAA-compliant messaging app goes beyond standard texting apps, offering encryption, audit trails, and signed Business Associate Agreements (BAAs) to meet the requirements of the HIPAA Security Rule.
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xMatters

Signal Enrichment: Turning Noisy Alerts into Actionable Intelligence

Oct 6, 2025 By Jon Skog In xMatters
This is the fourth post in our series on the future of incident management, which builds upon The Future of Incident Management: Your Blueprint for Operational Excellence, How Native Process Automation and Auto-Remediation Drive Operational Excellence, and Service Intelligence is the Future of Proactive Incident Management.
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Sponsored Post
isdown

Top 10 Reasons Why You Need a Status Page Aggregator

Oct 3, 2025 By Nuno Tomas In isDown
Managing dependencies on multiple third-party services has become a critical challenge for modern engineering teams. A status page aggregator solves this by centralizing monitoring across all your vendors' status pages into a single dashboard, giving you real-time visibility into potential issues before they impact your users. Whether you're managing a complex microservices architecture or simply relying on various SaaS tools, understanding when and why your dependencies fail is crucial for maintaining service reliability.
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bigpanda

Introducing the BigPanda observability tool rationalization framework

Oct 1, 2025 By Nathan Bao In BigPanda
Enterprises face spiraling observability costs. Gartner reports a 20% year-over-year rise in spending, with the median spend per observability tool reaching $800,000 annually. The average organization using BigPanda coordinates data from ~20 different observability solutions, each taking up an ever-larger portion of IT budgets.
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Sponsored Post
7 Downdetector Alternatives

7 Downdetector Alternatives

Sep 30, 2025 By StatusGator In StatusGator
Downdetector is one of the best-known outage-tracking platforms, but its consumer-first approach has limitations for technical teams. Its reliance on user-submitted incident reports makes it prone to noise, false positives, and incomplete coverage of B2B and cloud-specific services. That's why we're exploring the best Downdetector alternatives available today, and highlighting which ones work best for businesses.
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Incident.io

Recapping SEV0 San Francisco 2025

Sep 30, 2025 By Article In Incident.io
Earlier this week, we gathered in San Francisco for our second SEV0—almost a year after our very first event. SEV0 has always been about shining a light on the biggest challenges (and opportunities) in incident response. Last year, we were still talking about the fundamentals: blameless culture, strong processes, and lessons from the best in reliability. This year felt different. AI has moved from background noise to front and center in every conversation, every team, everywhere.
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