Operations | Monitoring | ITSM | DevOps | Cloud

What if your IT team never had to touch another password reset, VPN issue, or software request? This hilarious commercial imagines a world where IT tickets resolve themselves. See how agentic AI automates password resets, access requests, VPN troubleshooting, software installs, and more, so your service desk can focus on higher-value work instead of repetitive tickets. Resolve's AI-powered platform helps enterprises reduce ticket volume, improve first contact resolution, lower ITSM costs, and move toward Zero Ticket IT with autonomous resolution.

Watch how agentic AI automates password resets, VPN troubleshooting, access requests, software installations, and other repetitive IT service desk tasks without human intervention. Resolve helps enterprises reduce ticket volume, lower ITSM costs, improve employee experience, and move toward Zero Ticket IT. If you're researching AI for IT support, ServiceNow automation, ITSM automation, autonomous IT operations, or AI service desk solutions, this Short shows what's possible.

AI ticket assignment, automated. See how BigPanda L1 Agent routes incidents to the right team in seconds. Enterprise IT teams spend the bulk of L1 capacity on manual triage — connecting fragmented context across tools and routing incidents that often land on the wrong team anyway.

How do you automate mission-critical data pipelines without risking downtime? In this Resolve Reels episode, see how Resolve's Agentic Automation Platform enables DataOps teams to build resilient, end-to-end workflows that automate secure SFTP transfers, preflight system validation, database operations, exception handling, intelligent retries, and self-healing remediation.

An SFTP server goes down. The workflow detects the issue, finds the root cause, fixes it, and resumes automatically.

AI looks great in a demo. The real test is production. In this week's Zero Ticket Minute, Ian explains why success isn't about what AI can do. It's about what it can reliably resolve.

Why do so many AI pilots succeed in testing but fail to reach production? In this webinar, Resolve and IT leaders from RisePoint explore one of the biggest challenges facing enterprise AI adoption today: trust. While organizations are investing heavily in AI agents and automation, many initiatives stall before deployment due to governance concerns, compliance requirements, risk management, and lack of operational visibility.

Most ITSM platforms make it easier to submit tickets. They don't make it easier to resolve them. As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff." The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.

Unify cloud, network, and infrastructure telemetry into a single shared intelligence layer to get to root cause faster.

What happens when AI agents get employee-level access? In this week's Agents of IT, we discuss AI identities, agent governance, and why "YOLO" is not a security strategy.

As AI agents become more autonomous, enterprises face a new challenge: How do you secure a workforce that isn't human? In this episode of Agents of IT, Fran Fernandez, Zach Austin, and Ian Coppock explore the growing identity and security challenges surrounding Agentic AI. From permissions and governance to digital identities and access controls, the team breaks down what enterprise leaders need to know before deploying AI agents at scale.

Shadow AI sounds harmless... Until nobody knows what your AI agents are accessing. In this week's Zero Ticket Minute, we’re sharing why Shadow AI is growing inside enterprises and why AI needs guardrails, not just speed.

What does it actually take to thrive in an AI-driven world, not just survive it? In part two of his conversation with Karthik Ravindran, General Manager of Enterprise Data and AI at Microsoft, host Tom Stoneman digs into the human qualities that no model can replicate.

Enterprise service management (ESM) applies the proven model of IT service management, catalogs, workflows, self-service, and SLAs, to the whole business: HR, facilities, finance, and more. Here is what it is and how it works. What is enterprise service management, and how is it different from ITSM? In this explainer we define ESM, show how it works across departments, clarify how it builds on IT service management, and cover the mistake most teams make: copying IT ticket forms instead of orchestrating work across teams.

The best incident is one that never happens. The BigPanda team recorded a live demo of the AI Incident Prevention & AI Incident Assistant as part of ITSM Week, hosted by the Service Desk Institute. ITSM teams are measured by how effectively they prevent disruption. Yet many teams still spend too much time reacting to noisy, low-context incidents after impact has already begun. Watch this on-demand session to learn how leading organizations are moving beyond manual firefighting to autonomous operations with Agentic AI.

AI agents are making decisions, accessing systems, and resolving issues autonomously. But as organizations deploy more agents, one challenge becomes impossible to ignore: governance. Who has access? What changed? Who is accountable? The future of Autonomous IT requires autonomy with accountability.

Are your employees still waiting hours or days for IT issues to be resolved? Many organizations have invested heavily in ITSM platforms, self-service portals, and chatbots. Yet service desks continue to struggle with growing ticket volumes, rising costs, slow resolution times, and poor digital employee experiences. In this webinar, Resolve and Redington explore why traditional service management approaches often stop at ticket creation instead of ticket resolution, and how intelligent automation is helping enterprises move toward a Zero Ticket IT model.

How should IT leaders approach automation and AI? Where should they start, and how can they drive measurable results without getting caught up in the hype? In this episode of Agents of IT, Fran Fernandez and Zach Austin sit down with Chris Ellis, Senior Technology Solutions Specialist at RICOne, to discuss practical IT automation strategies, agentic AI, service desk transformation, and the journey toward autonomous operations.