AI Ticket Assignment in Action: BigPanda L1 Agent Demo

AI ticket assignment, automated.

See how BigPanda L1 Agent routes incidents to the right team in seconds.

Enterprise IT teams spend the bulk of L1 capacity on manual triage — connecting fragmented context across tools and routing incidents that often land on the wrong team anyway. B

BigPanda's L1 Agent changes that model. It assigns itself to each incident the moment alerts correlate, runs a full investigation using the IT Knowledge Graph and historical data, and routes with a Triage Summary attached — so your team never starts from scratch. If you're evaluating ways to reduce manual L1 workflows, this is a direct look at how the operating model shifts.

What you'll learn:
🔹 See how L1 Agent automatically assigns itself to incoming incidents the moment alerts correlate — no queue, no manual handoff.
🔹 Learn how AI ticket assignment queries the IT Knowledge Graph, runbooks, and similar past incidents to determine the correct routing.
🔹 Understand how automated Triage Summaries give your team full context on arrival, cutting out repeat investigation work.

Chapters:

0:00 The cost of manual L1 triage

0:18 L1 Agent self-assignment

0:34 Automated investigation

0:56 Routing and Triage Summary

📄 See L1 Agent: https://bigpanda.io
🔗 Request a demo: https://bigpanda.io/demo

Explore BigPanda L1 Agent: bigpanda.io/l1-agent

BigPanda's Agentic IT Operations Platform automates the manual workflows that slow L1 teams down — from alert correlation to ticket assignment and routing.
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