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The latest News and Information on IT Service Management, Service Desk and related technologies.

From Actionable to Unstoppable How to Transform Your ITAM Lifecycle

Explore the IT asset management lifecycle, focusing on visibility, compliance, and optimization. Learn about the challenges of asset visibility and the importance of effective processes. Discover strategies for improving asset utilization, including contract management and stock management. Understand the significance of tracking assets for compliance and risk management, and gain insights on cost optimization and enhancing productivity through effective asset lifecycle management.

What's new in the release of Ivanti Neurons for ITSM ITAM LOB 2026.1

The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.

The Hidden Cost of Idle Assets: How Poor Asset Performance Leaves 30% of Enterprise Assets Unused

Most enterprises believe that once an asset is purchased and recorded, its value is automatically realized. In reality, the opposite is often true. Poor asset performance silently erodes budgets, reduces operational agility, and creates long term inefficiencies that remain hidden for years. Studies consistently show that nearly 30 percent of assets owned by large organizations remain unused or severely underutilized.

Spark: An IT Agent for Every Employee

It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.

Autonomous Patch Management

Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.

Optimize IT Spend with AEM

Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.

ServiceNow Without the Ticket Hell

ServiceNow is the system of record for change and approvals in most regulated enterprises. And yet, for many teams, it has become the place where delivery slows to a crawl. Not because ServiceNow is broken. But because the evidence model underneath it is. Developers ship fast through modern CI/CD pipelines, automated tests, and security scans, only to hit a wall when changes reach approval. Tickets bounce back. Evidence is questioned. Screenshots do not tell the full story. CABs hesitate. Releases wait.