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The latest News and Information on IT Service Management, Service Desk and related technologies.

nexthink

6 Key Roles Every DEX Team Needs

Mar 12, 2026 By Megan Brake In Nexthink
Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.
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Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)

Mar 11, 2026 By Nexthink In Nexthink
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.
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InvGate

Agentless Discovery For Windows Devices: How to Set up WMI in InvGate Asset Management

Mar 10, 2026 By Ignacio Graglia In InvGate
Agentless discovery for Windows devices plays an important role in maintaining visibility across modern IT environments. Why? Because according to data from StatCounter, Windows accounts for about 67% of desktop operating systems worldwide, and its presence is typically even higher in corporate environments. This is where agentless discovery becomes especially valuable.
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InvGate

Introducing Knowledge Discovery in InvGate Service Management

Mar 10, 2026 By Natalí Valle In InvGate
AI in Service Management promises faster resolutions and fewer repetitive tickets. In reality, its performance depends on something far less glamorous: a reliable knowledge layer. Many service desks already have the answers; they’re just buried inside resolved tickets instead of organized in a way AI can use.Turning those resolutions into structured documentation takes time that rarely fits into daily operations.
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ITIL-based IT Operations Management: Complete 2026 Guide

Mar 9, 2026 By Infraon In Infraon
Running IT operations at enterprise scale requires tracking the right KPIs: MTTD, MTTR, change success rate, SLA compliance, and incident trends. Inside the guide: ITOM definition and ITIL 4 service value chain Core ITIL practices for IT operations Modern integration: cloud, DevOps, AIOps Implementation roadmap with gap analysis Case study: MTTD reduced from 15 min to 3 min.
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Hector

EAM: What's an Enterprise Asset Management Software

Mar 7, 2026 By Hector In Hector
In the realm of modern business operations, efficient asset performance management stands as a cornerstone for success. Enterprises, regardless of their scale or sector, rely heavily on the effective oversight of their assets to optimize processes, minimize downtime, and bolster profitability. This is where Enterprise Asset Management (EAM) software emerges as a game-changer, offering comprehensive solutions tailored to streamline operations and enhance decision-making processes.
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InvGate

How to Integrate InvGate Asset Management with Microsoft Intune

Mar 6, 2026 By Ignacio Graglia In InvGate
If you want to bring Microsoft-managed devices into a centralized IT Asset Management workflow, integrating InvGate Asset Management with Microsoft Intune is a practical way to do it. This Intune integration for ITAM allows you to add Microsoft Intune as a discovery source in InvGate Asset Management. As a result, you can synchronize device data, improve visibility across managed endpoints, and work from a more complete inventory inside a single platform.
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ivanti

Who Owns Endpoint Management? Defining Security and IT Governance

Mar 5, 2026 By Aruna Kureti In Ivanti
Endpoint management is one of the most critical — and most contested — areas of enterprise governance. Every organization depends on endpoints, yet many still struggle to answer a fundamental question: who actually owns these devices? In many environments, IT and security teams are both confident they’re doing the right thing, yet still talk past each other. Security looks at a scanner and sees 10,000 critical vulnerabilities; IT looks at a patch report and sees everything deployed.
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Autonomous Endpoint Management

Mar 5, 2026 By Ivanti In Ivanti
Autonomous Endpoint Management or AEM is an intelligent endpoint management that leverages AI-driven automation, predictive analytics and proactive protection. Automation built on trust. Intelligence designed to empower. Protection delivered. AI‑driven, autonomous management in a unified platform Intelligent, self-healing endpoints ensure consistent uptime and dependable performance. Streamline IT operations through unified automation and consolidation, empowering IT teams to shift from routine tasks to strategic priorities.
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