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The latest News and Information on IT Service Management, Service Desk and related technologies.

Stop The Real Costs of Paper Documentation

Proof of condition — it’s been around for decades and serves to verify the integrity of everything from material goods to heavy equipment and myriad assets in between. A paper process from the beginning, it has been accompanied by photographs, rubber stamps, and signatures along the way. Still, hard to believe that a quarter way through the 21st century, with ubiquitous mobile device options, so many of these processes continue to reside on clipboards.

Network Topology: Types, Diagrams, Tools & Enterprise Best Practices

Network topology describes how devices, connections, and data flows are arranged in a network. It is the blueprint of your network infrastructure. Both matter because they affect performance, scalability, and security. A well-designed topology ensures data reaches its destination quickly and reliably. A poor design creates bottlenecks, security gaps, and troubleshooting nightmares.

ROI of AI: How CIOs Measure Real Business Impact

Since the advent of Artificial Intelligence (AI), it has become the buzzword for modern day businesses. It has tremendous benefits which has lured enterprises invest hefty money with a view of getting ahead of their competitors. Yet, many CIOs are still figuring out ways to get the best ROI of AI that resonates with their businesses. While there are many initial programs and proof of concepts that show promise, in the long run they fail to deliver their promise.

AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS

Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. It is a wide-ranging, thoughtful discussion on anxiety, complexity, and the promise of AI, with a surprisingly funny detour into why the robots might eventually just leave Earth for Pluto.

ITSM vs ITOM: What's the Difference and Why You Need Both

ITSM manages service delivery to users. ITOM keeps infrastructure running. Modern IT teams need both to work together, powered by GenAI, for complete operational success. What's covered: ITSM vs ITOM: key differences explained ITSM vs ITOM vs AIops: how GenAI changes the game Why ITSM and ITOM work better together Which one to implement first Common myths debunked.

How to Communicate the Value of DEX Across Your Organization

For many EUC and Digital Workplace leaders, the challenge with digital employee experience (DEX) isn’t the technology, it’s building alignment. You can see the data. You know where friction exists. You can quantify disruption, productivity loss, and inefficiencies. But you struggle to achieve your targets, because you need buy in from other teams, and right now, they don’t want to hear anything about DEX. Security has different priorities. Application owners are focused on releases.

No-Code Workflow Builder: Automate Processes Across Your Business!

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate's Workflows module reduces the learning curve and technical knowledge required, making it easier than ever for users to understand and effectively build workflows quickly. Plus, it comes with multiple perks: Get ready to automate your whole organization's processes on InvGate Service Management!

Webinar Recording: The Future of IT Asset Management in 2026 [Bahasa Indonesia]

As businesses move toward hybrid work models and complex cloud ecosystems, traditional IT Asset Management (ITAM) is no longer enough. In this webinar, hosted by PT Sinergi Wahana Gemilang and featuring experts from Infraon (Everest EMS Technologies), we dive deep into how organizations can transition from manual tracking to automated, AI-driven asset management. We explore the full asset lifecycle from procurement and real-time tracking to maintenance and secure disposal, and discuss how to mitigate security risks and optimize IT spending in 2026.

Almaden at Arklok Kickoff: CEO Leandro Silva Highlights ITAM and DEX for HaaS

Almaden strengthened its leadership in the HaaS ecosystem by participating in the Arklok Technology Kickoff on March 11 and 12, 2026. CEO Leandro Silva shared strategic insights on ITAM and DEX, essential for providers to scale services efficiently.