How to Integrate Multiple Help Desks Into One ITSM Solution

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Managing separate help desks for different departments can make support harder to keep consistent. Each team may have its own processes, tools, and data, while employees have to figure out where to go for help.

InvGate Service Management brings those teams together in one platform. IT, HR, Finance, Maintenance, and other departments can manage their services from the same place, with shared processes, centralized data, and a single point of contact for employees.

See how you can bring multiple help desks together and build a more connected ESM setup in the video.

Key moments:

01:32 Introduction to Invgate Service Management

02:17 Setting up teams and managers

03:56 Managing multiple help desk levels and escalations

05:36 Adding observers to a team

06:10 The service catalog

08:34 - Custom request items

12:24 - Using workflows for multi-team work

14:39 - Conclusion

Want a written version of this tutorial? Check out this blog post: https://hubs.ly/Q02Z6ftX0

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