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The latest News and Information on IT Service Management, Service Desk and related technologies.

Self-Service Portal in 60 Seconds

Self-Service Portal in 60 Seconds Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

The ROI of VDI: Delivering Value or Draining Resources?

VDI has been a cornerstone of enterprise IT for nearly two decades. Once seen as a breakthrough for secure remote access and business continuity, the cost of resolving IT issues within VDI environments has led some leaders to question whether these systems are a blessing or a burden. With rising pressure on IT teams from shrinking budgets and increasing demands for efficiency, one question keeps coming up: Is your VDI investment a value driver, or a cost center?

Part 2: Solving the Top 10 Problems with Vulnerability Management

Once again, we're back with all the answers. Traditional vulnerability management comes with many pitfalls, and we're counting down the solutions to all the problems you might be running into. Ivanti's Chris Goettl and Robert Waters break down the back five on our list: a periodic approach to remediation, poor prioritization, lack of business context, overreliance on patch management, and poor metrics and reporting.

Almaden Earns GPTW Certification for the 3rd Consecutive Year: A Recognition that Celebrates Our Organizational Culture

We are thrilled to announce that Almaden has been certified by Great Place to Work (GPTW) for the third year in a row! This achievement is more than just an award—it’s a true celebration of the culture we’ve built, one that prioritizes the well-being and satisfaction of all our team members. In this article, we want to share what this certification means to us and how our employees‘ feedback highlights what makes Almaden such a special place to work.

Asset Reconciliation - Key to Successful Asset Verification

When businesses own many assets—like machines, computers, furniture, or vehicles—it becomes important to know where these assets are, if they are working, and if they are recorded correctly. This is where asset reconciliation helps. It matches records of physical assets with digital records to make sure everything is in order. In simple terms, it means making sure the assets you own are actually there, and nothing is missing or wrongly reported.

What are Operational Support Systems (OSS) in Telecom?

The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services.

What is an RFID Reader Module? Features, Uses, and Benefits

‍RFID technology has revolutionized the way businesses manage and track their assets. Among the critical components of this system is the RFID reader module. These modules serve as the bridge between RFID tags and the software that interprets the collected data. Whether used in supply chain monitoring, inventory management, or equipment tracking, RFID reader modules have become indispensable across industries.

Google's Android Update: Addressing Critical Vulnerabilities

Google's Android Update: Addressing Critical Vulnerabilities April Patch Tuesday appears to be a high count of resolved CVEs, but a low number of high priority risks. Microsoft has resolved 121 new unique CVEs this month, 11 of which are rated critical and one known to be exploited. The zero-day vulnerability is in the Windows OS this month, making that your top priority.

Self-Service Portal in 60 Seconds

Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.