Operations | Monitoring | ITSM | DevOps | Cloud

Freshservice integration with the GetGuru for Freshservice app enables IT teams and agents to fetch knowledge base resources from GetGuru, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The GetGuru for Freshservice app integration: Enables agents to fetch knowledge base documents and links from GetGuru, and attach them as replies to requesters, which helps improve agent productivity.

Understanding Microsoft's Global News Impact and Cybersecurity Threats Microsoft's influence on global news is significant, especially regarding cybersecurity. A zero day RCE vulnerability in web development is linked to a campaign by Stealth Falcon, targeting Middle Eastern nations through deceptive URL techniques. Organizations must shift from regular maintenance to zero day response mode, balancing system downtime against potential risks. Learning about threat actors aids in refining defense strategies, while real phishing campaigns enhance internal security training.

What if a broken arm didn't break your workflow? Follow Alice as she faces tough circumstances, but still gets the job done. Nursing a broken arm in a sling, she uses built-in accessibility features like Voice Input for Now Assist to set up the ServiceNow AI Platform for a new client—hands-free. This is how we turn accessibility into opportunity—building forward-lthinking features that solve real problems and work better for everyone.

Windows 10 to Windows 11 Upgrade Bot Demo The process starts with creating bots for Windows upgrades, selecting templates, and configuring logic. These bots execute the Microsoft Upgrade Assistant, managing downloads and bandwidth while addressing remote device upgrades. Deployment includes naming bots and enabling actions for multiple devices. User interaction is essential, prompting confirmations and managing deferrals. After upgrades, confirmation messages are sent, inventory scans triggered, and user feedback collected for analysis.

As Cherwell approaches end of life, IT service management (ITSM) teams are facing major decisions about what’s next. In this episode, SolarWinds host Sean Sebring sits down with Matt Neigh, a former Cherwell executive, and Michael Clark, a SolarWinds Solutions Engineer and former Cherwell admin, to reflect on Cherwell’s legacy, explore migration best practices, and discuss what to look for in a modern ITSM platform.

Security gaps in ITSM are common—from weak access controls to missed SSL certificate vulnerabilities—leaving organizations exposed to cyberattacks. Privileged access hygiene can help secure your IT infrastructure. However, fragmented tools, operational silos, and inadequate focus on security often slow down incident response and make IT changes risky. By integrating ITSM and PAM workflows, you can bridge these gaps, boost security, and drive efficient IT operations.

In hybrid IT environments, hidden dependencies and unpredictable performance issues can disrupt operations. While full-stack observability (FSO) helps detect these anomalies, fragmented tools and siloed teams often delay incident resolution, leading to downtime and revenue loss. By unifying ITSM and FSO, you enable proactive, context-aware incident management. Discover how integrating ServiceDesk Plus with OpManager and Site24x7 empowers IT teams with real-time visibility and faster, smarter incident response.

Traditional dashboards provide a snapshot of tactical ITSM metrics, but real service transformation needs deeper, actionable insights. With the combined power of ServiceDesk Plus and Analytics Plus, you get a 360° view of your IT landscape, along with AI-driven analytics to detect hidden patterns, forecast risks, and make data-backed decisions. Join our webinar to discover how decision intelligence can help you boost ITSM productivity and service quality.