Operations | Monitoring | ITSM | DevOps | Cloud

Revolutionizing User Experience with Agentic AI Agentic AI integration creates prompt-driven interfaces that simplify access to information and ticketing for users. AI incident correlation reduces service downtime, boosting productivity. Ring deployment automates patch management for controlled updates, while lifecycle management of gateways enhances security. Autonomous endpoint management tackles time and data challenges, leading to more efficient operations. The focus is on leveraging technology to innovate and optimize resources.

In this video, we’re laying the foundation for an effective hardware refresh strategy by focusing on the policy itself. Without clear guidelines, you end up with confusion, overspending, and outdated technology in the hands of your team. We’ll walk through how to define a policy that reflects your organization’s goals, budget, and culture. We’ll also look at how to automate some of the work, like setting up notifications and tagging devices, so refresh cycles are smoother for everyone.

In this episode of Server Room, we sit down with Saravanan Muthian, Chief Information Officer at Zoho Corp, to explore what it really means to "eat your own dog food." From stress-testing new apps internally to managing sprawling data across multiple tools, Saravanan walks us through the philosophy, challenges, and advantages of trusting your own tech stack. We also talk about Zoho’s decision to invest in its own data centres, the balance between automation and human touch, and the importance of sustainable scaling in IT.

See what ServiceNow leaders have to say about the importance of AI+data +workflows in this video, from orchestrating tasks at scale to unlocking the next best action for every customer. This isn’t just a formula—it’s our future.

Swivel-Chair Syndrome Got You Down? Cure It With Ivanti IT professionals know the pain of juggling multiple tools to get a single job done. Streamline your IT operations with Ivanti and eliminate the hassle of swivel-chair syndrome once and for all. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How do you determine your organization's risk appetite? For both CISOs and all other executive stakeholders understanding your enterprise's risk appetite is crucial for success. When an organization knows how much risk it is willing to accept, it can pursue opportunities that align with its risk appetite while avoiding those that might expose it to undue risk. In this video, cybersecurity expert Mike Reimer explains how taking a data-driven, objective approach to risks elevates cybersecurity to a core business enabler.