Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Application Success, Unlocked: Nexthink Adopt Comes to Infinity

From desktops to applications and everything in between, Nexthink has delivered unmatched visibility enabling IT teams to see, diagnose, and fix issues plaguing the digital workplace. But, digital workplaces looking to supercharge employee productivity need more. Enter Nexthink Adopt, your new ally in eliminating friction and driving flawless adoption and usage of your most critical business applications.

Top 10 CLM Software Tools to Streamline Contract Management

CLM software (short for Contract Lifecycle Management software) helps organizations manage contracts from start to finish, from drafting and approvals to renewals and termination. At InvGate, we’ve seen just how valuable this can be. Through our experience implementing InvGate Asset Management and InvGate Service Management, we’ve helped organizations bring order to their IT operations, including the often-overlooked contract side of things.

Best Risk Management Software for 2025: 8 Tools to Know

Risk Management software has shifted from spreadsheets and manual tracking to systems that connect data, people, and workflows. For organizations that face increasing compliance requirements, evolving cyber threats, or complex third-party networks, the right tool can help surface risk faster and act on it with more clarity. Whether you need support for IT risk, audits, compliance, or all of the above, the growing number of solutions means you have options.

Do You Still Need an ITSM Platform in 2025?

The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.

Enhancing Mobile Security: Strategies and Solutions

Mobile devices face evolving threats that require attention from IT and security teams. Mobile device management is essential for policy enforcement and access control, but organizations must also adopt proactive threat prevention strategies. Ivanti's Mobile Threat Defense provides comprehensive security against various mobile threats, including phishing and malicious QR codes, ensuring effective protection across diverse devices while promoting user compliance with regulations. Ivanti finds, heals, and protects every device, everywhere – automatically.

ITSM Beyond IT: How Enterprises Use ITSM Across Departments

In this evolving digital world, organizations that only focus on implementing new technologies will not reach the top unless they know how to manage them effectively with ITSM. IT Service Management (ITSM) is an organization’s strategic approach for designing, creating, delivering, managing, and supporting IT services. ITSM has shaped IT operations for decades. Traditionally, it focused more on internal procedures and efficiency and less on user experience.

Revyz Revolutionizes Jira Administration: A Game-Changing Deployment Solution for Simplifying Complex Configuration Management

Managing Jira configurations across multiple environments has always been a daunting task for administrators. From sandbox to production, the intricate processes often involve manual interventions, risks of configuration drift, and compliance challenges. However, Revyz, an Atlassian cloud data management leader, has unveiled a groundbreaking deployment management suite that promises to transform how Jira admins tackle these complexities. This innovative solution not only simplifies configuration deployments but also enhances security, compliance, and operational efficiency.